Lead Dispatcher - 11AM to 8PM

Job Description

Job Description

Description:

At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.

We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.

If you're passionate, skilled, and ready to grow— we want you on our team.

In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Kennesaw, not a remote position. This position usual shift consists of 11AM - 8PM in office Monday through Friday with rotating Saturdays. 

Key Responsibilities

• Receive and prioritize customer service requests for various home services
• Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
• Communicate effectively with customers and technicians, ensuring clear and timely updates
• Maintain accurate records of all dispatched jobs and customer interactions
• Monitor technician performance and provide feedback for continuous improvement to their management
• Identify and resolve potential scheduling conflicts
• Train and mentor new dispatchers, fostering a positive and supportive team environment
• Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
• Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach

• Proven track record of consistency and reliability in previous roles
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to prioritize multiple tasks and work effectively under pressure
• Proven leadership experience in a fast-paced environment
• Must be a good person, ethical & of good morals
• Valid driver's license and reliable transportation
• Must reside within 30 miles of our Kennesaw office

Preferred Qualifications

• Experience in the home services industry
• 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
• Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
• Proven track record of exceeding customer service expectations

A Little About Us

TE Certified Electricians, Heating & Cooling is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!

TE Certified is an equal opportunity employer and a drug-free workplace.

Pay: $24.00 - $25.00 per hour