Account Manager

Ward-Kraft is seeking a relationship-driven, revenue-generating Account Manager to own and grow a portfolio of distributor and Manufacturer Representative accounts. This is not a passive account maintenance role. This position owns the full customer lifecycle from strategic development and quoting to order execution and long-term expansion. Our Account Managers operate as business leaders of their accounts, driving profitable growth while protecting operational excellence and customer satisfaction. What You’ll Do Drive Revenue & Growth Grow assigned accounts year-over-year Identify cross-sell, new applications, and expansion opportunities Improve quote capture rates through disciplined follow-up Develop strategic account plans Research industries, competitors, and market shifts Identify and qualify Manufacturer Representative opportunities Own the Customer Relationship Serve as the primary point of contact Develop deep knowledge of each customer’s business model, decision-makers, markets, and profitability drivers Build long-term, trust-based partnerships Maintain thorough research and CRM documentation Own Pricing & Profitability Understand margins, cost drivers, and volume leverage Follow up on open quotes Document competitive insights and lost opportunities Protect profitability while winning business Ensure Operational Excellence Own orders from PO to delivery Verify specs, pricing, and delivery requirements Ensure accurate order entry Proactively communicate updates and delays Coordinate clean internal handoffs Lead Through Knowledge & Market Intelligence Continuously gather market intel Research customer industries and competitive positioning Use data to support strategic decisions Maintain organized CRM documentation Escalate proactively when revenue or relationships are at risk #J-18808-Ljbffr Ward-Kraft, Inc.