Technical Communicator

Join Our Team at West Side Tractor Sales! Position: Technical Communicator Department: Product Support Reports To: VP, Product Support Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Ready to take your heavy equipment expertise to the next level? West Side Tractor Sales is seeking a skilled Technical Communicator to serve as the technical liaison between dealership teams, customers, and John Deere engineering support. This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment. Why West Side Tractor Sales? Competitive Pay: Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience. Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview). Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You’ll Do: Technical Support : Provide advanced support for dealership service departments and customers. Diagnostics & Troubleshooting : Resolve complex equipment and product issues using technical expertise and engineering resources. Dealer & Manufacturer Communication : Serve as the liaison between dealership teams, John Deere engineering, and DTAC. Technical Reporting : Prepare failure analyses, technical reports, and service communications. Issue Tracking & Documentation : Monitor and report recurring product concerns. Warranty & Product Support : Assist with warranty decisions and product support recommendations. Product Improvement Initiatives : Investigate equipment incidents and support ongoing product improvements. Training : Conduct in-house John Deere product training to technicians. What We’re Looking For: Education: Technical school certificate or equivalent work experience. Experience: 5+ years of heavy equipment technician experience required. Training: John Deere Capstone or equivalent product training preferred. Mechanical Aptitude: Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills. People Skills: Friendly, professional, and an excellent communicator. Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs. Flexible Availability: Willing and able to work extended hours as needed. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today! #J-18808-Ljbffr West Side Tractor