UX Content Writer / Content Strategist

Job Description

Job Description

UX Content Writer / Content Strategist

Job at a Glance

• Title: UX Content Writer / Content Strategist
• Location: Remote (preference for candidates near Allentown, PA; Louisville, KY; or Providence, RI; quarterly onsite meetings)
• Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
• Pay: $55-$60 /hour + optional medical, dental, vision, 401(k) match

Overview
This role focuses on how content is structured, sequenced, and experienced across the end-to-end customer journey. You will create and govern clear, accurate, accessible communications across digital and traditional channels, partnering with cross-functional teams to improve usability and consistency. This position is well-suited for a content professional who combines strong writing and editing skills with customer empathy and a data-informed mindset.

Key Responsibilities

• Write, edit, and proofread customer-facing content for web, email, SMS, digital assistant experiences, and agent support materials.
• Translate complex or technical information into clear, customer-friendly language.
• Ensure consistency in voice, tone, terminology, and messaging across channels and touchpoints.
• Apply accessibility and inclusive content best practices to support usable experiences for all audiences.
• Manage content workflows, including reviews, approvals, and publishing processes.
• Maintain and update content standards, style guidelines, and templates.
• Use feedback and analytics to refine content and improve self-service experiences.

Required Skills

• 3–6+ years of professional writing, editing, UX content, or content strategy experience.
• Strong editing and proofreading skills with exceptional attention to detail.
• Demonstrated ability to simplify complex information for broad audiences.
• Experience supporting content across multiple customer communication channels.
• Experience applying accessibility and inclusive content practices.
• Experience working in Agile environments (e.g., sprint planning, backlog refinement, delivery ceremonies).
• Ability to collaborate effectively with cross-functional partners (e.g., design, customer experience, service, communications, development, legal).

Education

• Bachelor’s degree in Communications, English, Journalism, Marketing, or a related field.

Preferred Skills

• Experience in regulated industries (preferred).
• Experience supporting self-service transaction content (web, mobile, email, SMS).
• Experience working in a corporate design team environment.
• Familiarity with data-driven and UX research-driven content iteration.
• Experience with Figma (nice to have).
• Proficiency with Excel or Airtable (nice to have).
• Experience mapping existing content structures across organizations or programs.
• Experience focusing on content strategy and governance rather than CMS page creation.

Why Should I Apply?
This is an opportunity to directly improve high-impact customer journeys by creating clear, consistent, accessible content that supports essential self-service experiences.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.