Cashier

Job TitleResponsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.Guest ExpectationsWell-TrainedHassle Free: Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.Is very knowledgeable and answers guest questions quickly and accuratelyIs well prepared and remains calm and productive during busy times; does not look rushed.Neat and Well-GroomedFollows JIB uniform and grooming standards.Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.FriendlyAcknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.Makes guests feel welcome and special by being ready, smiling, and connecting.Follows the JIB Hospitality Model on how to treat guests.Well-StaffedMaintains restaurant cleanliness (interior/exterior).Is ready and prepared to serve guests as they arrive.Is organized and responsible.Asks for help, when necessary, to meet guests needs.Is a good team player and assists co-workers when able.Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.Food Tastes GreatMakes sure the food looks and tastes great and is high quality.Cares about food presentation; takes the extra time if needed.Ensures taste, appearance, and temperature standards are met for all products.Consistent and Quick ServiceShows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.Offers consistent, quick service and is always ready and prepared.Order AccuracyCommunicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards.Always provides the appropriate number of condiments, napkins, and utensils.Repeats the order to guests by looking in the bag/basket as they hand them their food.Follows bagging standards to ensure quality and accuracy.Food SafetyMakes sure food is safe for the guest by following all food safety policies and procedures.Follows all hand washing and glove procedures.It's All AboutBrand AmbassadorHas passion for the business and pride in Jack in the Box.Inspires team members to embrace the brand.Is proud to represent Jack in the Box.Focus on the GuestTreats guests with care and respect.Is passionate about serving the guest.Has a happy, friendly personality that is engaging to both the guest and other employees.Reads the guest and anticipates their needs. Pays attention to guests verbal and non-verbal communications and addresses them proactively.Handles guest complaints says Yes to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority.Team SkillsTreats fellow team members with care and respect.Is a good team player.Has a positive can-do attitude.Is dependable and reliable.Is willing to help others.Keeps calm and does not show signs of stress.Is open and willing to work with people of all backgrounds.CommitmentThrives in a fast-paced, high energy, team environment.Performs professionally during difficult situations and/or high volume times.Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.Takes corrective action to resolve issues that could jeopardize food safety or food quality.Is flexible and changes direction based on the needs of the business.Works with a sense of urgency.Knows the products and menu.Follows Jack in the Box policies and standards.Front of RestaurantIncludes, but not limited to duties, described below. Performs other duties as assigned or directed.Guest Service(Dine In/Drive-Thru)Immediately acknowledges and welcomes guests.Takes and clarifies orders, assists guests with menu selection as appropriate.Enters order in POS system, collects money, and makes change.Always thanks guest upon completion of order taking.Assembles order, works with backup position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.Maintains cleanliness and stocking of work area.InteriorEmpties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.Cleans and stocks restrooms.Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.ExteriorSweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.Empties trash cans, and cleans miscellaneous exterior items (i.e. drive-thru menu board).Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness.Back of RestaurantIncludes, but not limited to, duties described below. Performs other duties as assigned or directed.GrillReads grill video monitor to prepare ordered products.Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.Discards ingredients/products that have expired or dont meet quality standards.Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.AssemblyReads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.Discards ingredients/products that have expired or dont meet quality standards.PrepPlaces frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times, and complies with JIB food safety standards.