HVAC Field Service Manager

Field Service ManagerAt Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we've built our reputation on integrity, craftsmanship, and treating people the right way, including our team.If you're looking for a place where your work matters, where you can grow professionally, and where you're supported by a strong team, you may have found your home at Davis.We're always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.What You'll DoLead, coach, and develop the team.Oversee daily field service operationsEnter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)Navigate customer complaints/concerns to reach an agreement/understanding.Gather equipment/materials needed for Installs- for installers to be able to gather & go.Answer questions regarding WaterFurnace geothermal (as best as possible) for customers and sales people.Coordinate with dispatch to ensure the right technicians and resources are assigned to each jobMonitor KPIs, callbacks, labor hours, service quality, and overall department performanceSet clear expectations and hold the team accountable for resultsRecruit, interview, hire, and onboard techniciansIdentify training needs and help technicians continue developing their skillsEnsure OSHA, safety, and company standards are followedAssist with budgeting, forecasting, staffing, and controlling service-related expensesPartner with dispatch, sales, technicians, and leadership to improve operationsIdentify problems quickly and implement solutionsBuild a positive, accountable, high-performing service teamWhat We're Looking ForDeep expertise in residential HVAC, Plumbing, or Electrical service workStrong operational and problem-solving skillsComfortable managing KPIs, productivity, revenue, and service performanceAbility to handle customer escalations and high-pressure situationsStrong communication and leadership skillsSafety-focused with knowledge of OSHA and field safety requirementsValid driver's license and clean driving recordWhy Davis Heating, Cooling, Plumbing & Electric?Health, dental, and vision insurance401(k) with company matchPaid vacation, sick, and personal daysPaid training and ongoing educationGrowth opportunitiesParental leaveShort-term and long-term disabilityCompany-paid life insuranceFriends and family discounts on servicesYear-round workApply today and bring your leadership experience to Davis Heating, Cooling, Plumbing & Electric.