Full-Time Leasing Consultant

Job Description

Job Description

Reports To: General Manager
Job Type: Full-time, non-exempt hourly
Community: Villas Knoxville
Location: On-site, one location
Compensation: $14.00 - $15.00 Per Hour

Summary: Responsible for all aspects of leasing production at your property. This position is responsible for all activities related to selling and customer service, including generating and handling traffic, leasing apartments, preparing lease documentation, and completing move-in procedures in accordance with policies and procedures. Leasing Consultants are focused on sales and marketing; handling telephone and on-site traffic, showing “ready" apartments, closing the lease, qualifying prospects, completing all related paperwork and activities to ensure a timely move-in. This position is also responsible for complying with all state, federal, and/or local laws relating to Fair Housing and providing top-notch service for the day-to-day needs of our valued residents.

Schedule: 8-hour shift, Monday to Friday, On-call, Weekend availability

Duties & Responsibilities :

• Ensure that both individual and group leasing targets are achieved for the community, and proactively communicate both opportunities or threats to the General Manager.
• Ensure all lead information is entered, accurate and complete within Entrata.
• Ensure that all rental inquiries online, in person, or over the phone are responded to quickly and effectively.
• Ensure all prospects are followed up with via phone within 24 hours.
• Meet, greet & provide tours to leasing prospects.
• Ensure an in-depth understanding of site leasing trends, traffic patterns and product availability and how that relates to sales and closing process.
• Ensure all models, office and clubhouse areas, common areas and the “tour route” are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party.
• Properly close the leasing process by asking for the sale.
• Participate in marketing and outreach efforts.
• Assist with the planning and hosting of resident events.
• Effectively manage the community waitlist and communicate with prospects as changes occur.
• Ensure the proper execution of all screening procedures.
• Ensure the proper preparation and execution of the lease agreement and related move-in paperwork.
• Ensure the proper collection of all funds and move-in related fees.
• Provide support and assistance to all customer service efforts at the community.
• Write up and file service requests from residents upon receipt.
• Completes other tasks as directed and assigned.

Qualifications:

• Effective, competitive, natural sales-minded individual
• Must be able to pass a background check
• High school diploma or equivalent.
• Ability to read and write English fluently.
• Computer literacy is required.
• Previous leasing and/or sales experience is strongly preferred. Experience in multifamily housing is preferred.
• Previous experience with property management software such as Entrata preferred.

About Us:

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.

What we are offering:

• Competitive pay and Commission structure
• 8 Hours of Paid Volunteer Time
• LGBTQ+ Friendly Workplace
• Age-Inclusive
• Hiring Heroes Program

Mission

To deliver enriching experiences and exceptional results for our investors, employees, and residents.

Vision

Be the preeminent partner for investors, employees, and residents in the student housing sector.

We Collectively Stand Behind Our Five Core Values:

• Steady in all seasons
• Question the status quo
• Unparalleled engagement
• Authentic and genuine
• Dedicated to we before me