Senior Medical Coding Associate - Customer Insights

Senior Coding Associate – Customer Insights Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Coding Associate – Customer Insights We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here at athenahealth. In this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athenaOne Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athenaOne Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements. As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction. Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines Create project presentations with multiple audiences in mind – internal stakeholders, leadership, and customers Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone’s time Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed Bachelor’s Degree (or commensurate level of professional experience)

• 3+ years of professional experience in Medical Coding
• Experience communicating directly with customers and/or medical providers
• Demonstrated ability to assume sole and independent responsibility for various projects
• Experience implementing computer assisted coding and/or coding automation tools preferred
• Experience in auditing medical charts for accuracy to support coding decisions and compliance with coding regulations
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Knowledge of Lean Six Sigma and Agile development methodologies preferred
• SQL experience preferred

Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. #J-18808-Ljbffr athenahealth