Senior Engineer - Billing SRE DevOps

Job Description

Company Summary

DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.

Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).

Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.

EchoStar does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an EchoStar employment opportunity.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

• Working with PO and lead in the development of the requirements as per the solution design provided
• Handle Amdocs Kenan Billing configurations,
• Support functional testing, SIT, UAT, production releases
• Troubleshoot and fix production  issues
• Handle the bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
• Perform the application Monitoring, handle the alarms, perform daily health checks, proactively identify the problems and resolve it.
• Perform the Invoice validations and publish the report to the management and stakeholders.
• Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade etc.
• Should be able to independently handle the Amdocs Kenan Operations activities and resolve the issues related to all the Kenan modules.
• Reconcile the CDRs and inform the upstream in case of drastic reduction in the usage files.
• Monitor the PODs and make sure the same are running successfully.
• Perform the sprint deployments in TEST and PROD environments.
• Create a problem ticket to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.
• Fix the production incidents permanently by identifying the Root Cause and publish the RCA document.
• Closely work with Amdocs R&D team to get the core Product bugs fixed.
• Perform the post bill run activities and make sure all the reports are delivered to required stakeholders/teams.

Skills, Experience and Requirements

• Experience of 4 to 7 years with minimum of 4+ years in Amdocs Kenan billing development and Operations
• Should be well versed with the Kenan configurations related to the different modules of Kenan including Usage processing, Billing & Invoicing (BIP, BIF), Payments, and Journals
• Experience in Kenan API-TS, Kenan configurations, clearing MIU errors
• Should have the good Kenan Operations experience
• Candidate should be ready to work in the DevOps model by handling operations support and maintenance activities.
• Support in resolving the technical issues reported for the production environment
• Proficient in PL/SQL, Shell scripting or any other scripting
• Exposure to AWS, CI/CD, DevOps will be an advantage
• Candidate should have strong communication skills (written and verbal)
• Excellent analytical and problem-solving skills.
• Should have mindset for AI knowledge absorption and use it in day to day life

Benefits

• Insurance and Wellbeing
• Financial & Retiral Benefit Program
• Mental Wellbeing
• Employee Stock Purchase Program (ESPP)
• Professional Development Reimbursement
• Time Off
• Team Outings

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make  echostar.com and  jobs.echostar.com accessible to users. Please contact View email address on jobs.echostar.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements:  EEO Policy Statement ,  Pay Transparency , EEOC Know Your Rights ( English / Spanish )