Customer Success Manager
$120k - $140kSoni Resources
Soni is partnering with a growing professional services organization seeking a Customer Success Manager to own strategic customer relationships within a technical services environment.
This person will be the primary client contact, manage escalations, lead service reviews, coordinate internal teams, and help drive retention and long-term account growth.
Responsibilities:
- Own day-to-day customer relationships
- Serve as primary point of contact for assigned accounts
- Lead customer meetings, service reviews, and follow-up
- Coordinate internal teams around customer needs and escalations
- Drive issues through resolution and maintain strong communication
- Develop account plans, reporting, KPIs, and service expectations
- Support renewals, retention, and account growth
- Identify opportunities to improve the overall customer experience
- Travel to customer locations as needed
- 5+ years of Customer Success, Account Management, Client Services, Professional Services, or related experience
- Experience supporting customers in a technical, industrial, engineering, or complex services environment
- Strong customer relationship and account ownership experience
- Experience managing escalations or challenging customer situations
- Strong communication, presentation, and executive presence
- Ability to coordinate cross-functional teams
- Strong ownership, urgency, and follow-through
- Comfortable traveling throughout the Northeast as needed
- Controls / automation industry exposure
- Power generation experience
- Industrial or manufacturing environment experience
- PLC, DCS, SCADA, or related controls exposure
- Rockwell, Schneider, Aveva, or similar platforms
- Managed services / support contract experience
- Six Sigma or process improvement background
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
Vacancy posted 1 day ago
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