Utilities Specialist

Location: Charleston – 997 Morrison Drive, Suite 402, Business. The Utility Specialist is responsible for managing utility accounts across all properties, including vacant, occupied, and newly acquired homes, in partnership with third‑party providers such as SimpleBills. This position supports property operations by ensuring timely setup, maintenance, and issue resolution of utility services, contributing to operational efficiency and resident readiness. Essential Job Functions Functional Responsibilities Create and manage online utility accounts for new and existing properties Complete and submit utility service applications, including gathering required documentation (e.g., deed/title) Notify utility providers of property vacancies and coordinate service transitions Monitor and respond to utility‑related emails, including service requests and disconnection notices Ensure timely setup and activation of utility services across all assigned properties Operational / Departmental Support Assign and manage workflow tasks within the system (CMS), including distributing tasks to regional utility technicians Coordinate with internal teams to obtain necessary property access details (lockbox codes, key locations, etc.) Submit past‑due accounts for payment to prevent service disruption Track progress of all utility workflows and maintain accurate task updates in CMS Compliance & Risk Management Ensure adherence to applicable federal, state, and local regulations, including fair housing considerations where applicable Maintain accurate documentation and records for all utility accounts and service requests Identify and escalation risks related to service interruptions or non‑compliance Financial / Performance Accountability Support timely payment of outstanding utility bills impacting account setup Monitor account status to prevent delays in service activation Contribute to minimizing service disruptions and associated costs Leadership / Collaboration Collaborate with utility vendors, internal operations teams, and third‑party providers Communicate effectively with stakeholders to resolve issues and ensure timely service delivery Support a team‑oriented environment focused on operational efficiency and service quality Additional Responsibilities Perform other duties as assigned to support business objectives Performance Expectations & Key Metrics Completion of approximately 60 utility workflows per month per specialist No more than 10% of assigned workflows exceeding 30 days Timeliness of service setup and responsiveness within 24–48 hours Accuracy and completeness of CMS task tracking and updates Reduction in service delays due to unpaid balances or incomplete applications Overall efficiency in managing high‑volume utility account processing Required Qualifications High school diploma or equivalent required Education and Experience 2+ years of experience in a service‑related or operations‑focused role preferred Skills & Competencies Strong organizational and time‑management skills Effective written and verbal communication skills Demonstrated customer service skills in a fast‑paced environment High attention to detail with ability to manage multiple priorities Analytical thinking and problem‑solving ability Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint) Ability to work in a high‑volume, task‑driven environment Preferred Qualifications Experience in property management, utilities coordination, or real estate operations Familiarity with CMS systems and utility account platforms Knowledge of fair housing and local real estate regulations Outstanding Benefits 5% 401(k) match Wellness credits that reduce healthcare costs Up to 160 hours of PTO annually for full‑time employees Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #J-18808-Ljbffr