Senior Consultant, Functional Transformation - ServiceNow HRSD

Position Summary Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.Recruiting for this role ends on 11/27/2026.Work you'll doAs a Senior Consultant on the ServiceNow HRSD team, you will be responsible for:Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities• Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives• Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations• Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications• Assisting with workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablementA successful candidate would possess these skills:Ability to work independently and collaborate as part of a team• Effective written and verbal communication skills• Meticulous attention to detail and quality of work product• Ability to build and sustain professional relationships• Ability to lead projects or workstreams• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment• Strong interpersonal skills and professional demeanor• Ability to meet deadlines• Ability to provide clear guidance to othersThe teamOur HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.QualificationsRequired:Bachelor’s degree or equivalent experience• 4+ years of experience in ServiceNow implementations and optimizations.• 2+ years of experience delivering and implementing at least 1 ServiceNow HR Service Delivery core module.• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.• Limited immigration sponsorship may be available.Preferred:3+ years of project management experience leading end-to-end projects• 2+ years of Big 4 consulting experience across 3+ client engagements• Experience supporting the design or launch of an HR shared service center for 1,000+ employees or multiple regions• Experience creating implementation plans or work breakdown structures for 2+ ServiceNow releases across design, build, test, cutover, and hypercare• Experience delivering 1+ end-to-end ServiceNow HR Service Delivery implementation, including Case and Knowledge Management, Employee Center or Portal, HR Catalog or Workflows, and go-live stabilizationThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 373962 Job ID 373962 Package and Technology Enablement | Package Functional TransformationSame job available in 60 locations