Regional Director of Operations

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Regional Director of Operations

SH - Corp Team Full Time Dallas, TX, US

Salary Range: $145,000.00 To $160,000.00 Annually

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit

PURPOSE

The Regional Director of Operations position will oversee the operations across a defined region. As a growing company, this position will handle both the current responsibility of leading the operations of the portfolio and will prepare TCC for future growth. TCC is focused on continually improving its customer experiences and developing its sales-oriented culture. The Regional Director of Operations will take a key position in achieving this culture as well as company goals.

WHAT YOU’LL LEAD

• Responsible for direct supervision of Executive Directors within assigned region which are responsible for the overall operations of their individual communities.
• Drive high occupancy through the development of a sales-oriented culture, while simultaneously maintaining industry-leading levels of customer satisfaction.
• Ensure community teams maintain a high level of interaction with residents, family and referral sources leading to high resident satisfaction, retention, and referral activity.
• Partner with the Executive Directors to develop and manage annual operating and capital budgets. This includes meeting and exceeding budgeted occupancy goals and Net Operating Income (NOI), continually exploring means of revenue enhancement and expense reduction, and anticipating and minimizing negative budget variances and deficits for individual communities and collectively for a Region.
• Report on a monthly, quarterly and annual basis on the performance of the regions and participate in the development of the regional and community goals including occupancy, NOI, recruitment and satisfaction.
• Foster creativity among teams to deliver the highest quality and best services to residents in the most economical manner possible.
• Maintains a pulse on resident and prospective resident expectations and identifies and shapes strategic initiatives to improve dining and activities services to residents and guests.
• Ensure the Executive Directors maintain their community, grounds, and property according to the company’s standards through frequent inspections and monitoring of resident feedback.
• Partner with other VPs, Corporate Directors and Team Members to ensure all programming, sales, dining and maintenance are executed at a high level across the portfolio.
• Supervise, direct, motivate, and manage performance of direct reports to create high performing teams.
• Provide leadership for staff to include pro-actively solving problems and resolving issues.
• Ensure Executive Directors execute the residency renewal agreement program successfully.
• Utilize sales and marketing activities and strategies to maximize occupancy,
• Fill in for vacant Executive Directors when necessary.
• Maintain current departmental policies, procedures, and licenses in accordance with company, federal, state, and local requirements.
• Maintain a strong knowledge of the competitive markets and ensure direct reports are knowledgeable and acting on competitive rental rates, occupancy, and tactics to better position and partner with communities within the region.
• Performs other duties as assigned.

WHAT YOU’LL BRING

• Bachelor’s Degree in Healthcare, Gerontology, Business or related field desired.
• Minimum of 3-5 years related leadership experience in Senior Living or Hospitality.
• Experience managing Resident service delivery, marketing, food service, housekeeping and maintenance a plus.
• Strong problem solving, analysis, and decision-making skills required.
• Must be able to prioritize and effectively manage multiple tasks simultaneously.
• Must possess excellent written and oral communication skills and be able to adapt communication style to audience.
• Experience creating and sustaining a strong service and sales culture.
• Demonstrated business and financial acumen.

Benefit of working for us based on eligibility

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Paid Holidays
• 401k program; including match