Director - User Experience, Developer Experience (San Francisco)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryUser ExperienceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Salesforce is the #1 Agentic AI CRM — a unified platform where humans and AI agents work side-by-side on real-time data to drive customer success. The Salesforce Platform Organization is the foundation upon which all Salesforce products and customer customizations are built. We serve an incredible community of over 15 million developers, architects, and admins. From core declarative building blocks to advanced pro-code environments, our mission is to deliver frictionless, highly productive, and joyful developer experiences that bridge humans and AI agents.About Salesforce User ExperienceOur teams craft Salesforce’s enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers.You’ll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You’ll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You’ll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction.Ultimately, you’ll make products that people love to use – tools that make a developer’s day more productive, a DevOps lead’s governance capabilities more powerful, and for all solution creators (from low-code admins to developers) the ability to deliver modern, flexible, agent-based apps and workflows. If you want to use your UX and engineering skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us!Role DescriptionWe are seeking a visionary and results-driven Director of User Experience Design to lead the Salesforce Developer Experience (DX) Design team. In this high-impact leadership role, you will define and execute the end-to-end design strategy for Salesforce’s suite of professional developer tools.You will oversee the user experience for game-changing innovations like Agentforce Vibes—our next-generation AI-driven developer canvas and agentic coding assistant—alongside core platform tools including Salesforce DX (SFDX), IDE extensions (VS Code/Code Builder), Lightning Web Components (LWC) tooling, Command Line Interfaces (CLI), and CI/CD developer workflows and tools.You will manage and grow a world-class team of DX-focused Product Designers and Design Engineers. You will partner closely with Platform Product Management, Software Engineering, Architecture, and Technical Content teams to turn complex technical workflows into elegant, intuitive, and performant developer tools.Responsibilities1. Hands-On UX Leadership & Technical VisionSet the North Star: Formulate a multi-year user experience strategy for Salesforce Developer Tools, establishing a unified ecosystem across CLI, IDE extensions, cloud sandboxes, and AI-assisted canvases.Build Instant Technical Trust: Partner with Product Managers, Software Engineers, and User Experience Designers to translate high-level UX vision into technically feasible, performant code architectures.Lead by Doing: Balance strategic management with hands-on output. Actively build code-backed prototypes, conduct design and tech spikes, and experiment directly with emerging developer tooling patterns.2. AI-Native Tooling & Agentic InnovationPioneer AI-Driven Dev Tooling: Draw on deep, recent experience working with state-of-the-art AI tech, modern LLMs, and developer tooling integrations to shape Agentforce Vibes and other developer tools.Design Human-Agent Interaction: Lead the paradigm shift for autonomous agentic workflows, prompt-to-code interfaces, context-aware inline assistance, and human-in-the-loop developer experiences.Model Best Practices: Establish modern, AI-fluent design workflows within your team, demonstrating how generative tools and intelligent agents accelerate design-to-development cycles.3. Team Building, Coaching & Operational ExcellenceMentor & Empower: Recruit, mentor, and retain a high-performing team of Product Designers, hybrid Design-Technologists, and User Researchers.Design System Integration: Partner with the Salesforce Lightning Design System (SLDS) team to define specialized UI patterns and component libraries tailored for code editors, terminal interfaces, and canvas workflows.Research & Developer Empathy: Oversee qualitative and quantitative developer research, while personally staying close to developer workflows to eliminate cognitive friction for everyone from junior developers to enterprise architects.Experience / Skills RequiredHybrid Designer and Developer Expertise: Formal training and professional experience in both UX/Product Design and Software Development (e.g., degree in HCI/CS or dual career path as a Designer & Front-End/Full-Stack Engineer).10+ years of total experience in UX Design, Product Design, or Developer Tooling.5+ years in a direct people management/leadership role overseeing design teams, with a proven track record as an active leader/doer.Proven AI Fluency: 2+ years of hands-on experience actively building with, designing for, or developing against modern AI tools, LLMs, AI coding assistants, or agentic frameworks.Developer Domain and Persona Expertise: Deep familiarity with developer jobs to be done (JTBD), workflows, mental models, and daily toolchains (IDE extensions, Git, CLI, CI/CD pipelines, APIs, and cloud platform environments).Lead by Example with Hands-On Prototyping: Ability to write code to create high-fidelity, interactive prototypes to demonstrate UX vision to executive stakeholders and engineering partners.Portfolio Required: Must show examples of design leadership, team mentorship, hands-on technical/coded artifacts, complex systems design, and AI-driven interfaces.A related technical degree required.Preferred QualificationsFamiliarity with the Salesforce Developer Ecosystem (Apex, Lightning Web Components, Salesforce DX, Metadata API, Data Cloud).Active track record of contributing to developer tools, VS Code extensions, or open-source developer projects.​Please submit a résumé with links to your portfolio and password to access. Submissions without portfolios or work samples will not be considered.In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well includi