Lead Service Officer

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Brief:

Responsible for servicing agented, direct and non-agented deals consisting of a variety of Commercial Loan products within Middle Market, KeyBank Business Capital and Corporate Institutional sectors. Responsible for providing superior client service while maintaining risk management, compliance with bank policies and regulatory requirements, and internal procedures and controls. Processing client's requests for advances, paydowns and repricing.

Required Qualifications:

4-year College Degree or equivalent commercial loan experience

Strong aptitude for analysis, systems and mathematics

Strong written and verbal communication skills

Strong planning and organizational skills

Proven ability to prioritize and handle multiple tasks in a high-volume environment

Familiarity with commercial loan accounting systems

PC proficiency includes familiarity with Microsoft Excel and Word.

Essential Job Function:

Servicing responsibility for assigned portfolio to include agented, direct, non-agented deals, ability to independently manage all servicing aspects of portfolio

Responsible for assigned tasks from workflow queue - KVD

Intermediate understanding of Loan IQ including the financial and general ledger accounting entries

Report management

Proactively identifies and resolves risk management and client service issues, requiring interaction with agent bank and management; ensures appropriate balance between service and risk

Ongoing maintenance; interact with agent banks, client for fundings, re-pricings, payments, disbursements and client requests

Support ongoing initiatives to enhance commercial lending platform and servicing structure

Offers suggestions to support a continuous improvement mindset

Adherence to timeframes for all required training

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/15/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.