Sales Representative - Industry Partners

Sales Representative, Industry Partners

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam's work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Key Responsibilities

• Develop and execute comprehensive account strategies for assigned portfolio of furniture manufacturer partners.
• Conduct thorough market analysis to identify emerging trends, competitive threats, and white space opportunities within the contract furniture and textiles industry.
• Create and maintain strategic roadmaps for each key account, aligning partner objectives with Maharam's growth initiatives.
• Lead biannual business reviews with partners to assess performance, identify growth opportunities, and align strategic priorities.

• Drive measurable revenue growth across all three brands through data-driven sales strategies and tactical execution.
• Establish and monitor key performance indicators (KPIs) including revenue growth, market share expansion, pipeline development, and customer retention rates.
• Implement systematic sales forecasting processes to ensure accurate revenue projections and resource allocation.
• Develop and track metrics for partnership effectiveness, including co-marketing campaign performance and joint business plan success rates.

• Proactively identify and cultivate new business opportunities within existing partner networks and adjacent market segments
• Conduct comprehensive needs assessments with clients to uncover expansion opportunities across multiple product lines
• Develop customized proposals and presentations that demonstrate clear value propositions and ROI for potential clients
• Collaborate with internal teams including design, product development, and marketing to create tailored solutions that meet specific client requirements
• Establish and nurture relationships with key decision-makers including purchasing managers, designers, and facility managers

• Perform detailed analysis of customer engagement patterns, purchasing behaviors, and satisfaction levels to identify potential vulnerabilities
• Develop and implement customer retention strategies addressing identified weaknesses in service delivery, product offering, or communication
• Create systematic feedback collection processes to continuously monitor customer satisfaction and identify areas for improvement
• Design and execute customer recovery plans for at-risk accounts, including root cause analysis and corrective action implementation
• Establish regular touchpoint schedules with key customers to maintain relationship strength and early warning systems for potential issues

• Monitor industry trends, competitor activities, and market dynamics to inform strategic decision-making
• Provide regular market intelligence reports to leadership team regarding opportunities, threats, and recommended strategic responses
• Participate in industry trade shows, conferences, and networking events to maintain market visibility and gather competitive intelligence

Required Qualifications

• Bachelor's Degree in Business Administration, Marketing, Interior Design, Architecture, or related field preferred.
• Minimum 5 years of progressive sales experience in contract furniture, textiles, or related B2B industries.
• Demonstrated track record of achieving or exceeding sales targets in complex, relationship-driven sales environments.

• Proven ability to develop and execute strategic account plans with measurable results.
• Strong analytical skills with experience in sales performance measurement and data-driven decision making.
• Excellent presentation and communication skills, with ability to influence stakeholders at all organizational levels.
• Experience in identifying and developing new market opportunities and revenue streams.
• Demonstrated success in customer relationship management and retention strategies.

Travel Requirements

• Ability to travel regularly throughout the U.S. and Canada (approximately 25-50% travel)

Success Metrics

• Revenue growth targets across all three brand portfolios
• New opportunity identification and conversion rates
• Customer retention and satisfaction scores
• Market share expansion within assigned territories
• Strategic partnership development and activation success

Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $54,125.00 - $70,375.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at View email address on click.appcast.io.