Central Scheduling Representative

Central Scheduling Representative

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Central Scheduling Representative to join our team in Broomall/King of Prussia, PA. As two of the region's most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. Join our team and receive full training to grow in your role.

The Central Scheduling Representative is responsible for registering patients and scheduling appointments over the telephone while delivering service "with a smile." This position requires a person with outstanding customer service skills. You must be patient and empathetic while being efficient, accurate, and effective when registering patients and routing to the preferred physician in the preferred office. This is a part time position. Key responsibilities include screening patients to determine urgency and schedule appointments within appropriate timeframes, conducting patient interviews and entering accurate information into the patient management system, coordinating appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey, verifying insurance acceptance and advising patients on requirements such as referrals, authorizations, and co-pays, confirming appointments and responding to patient inquiries courteously and accurately, maintaining patient confidentiality and adhering to HIPAA regulations, assisting other departments as needed when time permits, and performing other duties as assigned.

Qualifications include a high school diploma or GED required, patient registration experience preferred, customer service experience required, Medicare experience preferred, experience coordinating appointments and managing patient scheduling in a clinical environment, strong communication and interpersonal skills, proficiency in medical software and EMR systems, strong data entry and accuracy skills, ability to multitask, prioritize, and manage multiple phone lines efficiently, self-motivated and able to work independently or collaboratively within a team, strong decision-making, problem-solving, and organizational skills, demonstrated professionalism, empathy, and patient-centered approach, bilingual (Spanish) a plus but not required, reliable work ethic and excellent attendance.

Compensation and benefits include 100% employer-paid life insurance, 401(k) with employer match, generous paid sick and vacation time, 7 paid holidays annually, opportunities for growth and advancement, and an employee referral reward program.

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 170 providers across 50+ locations. Philadelphia Hand to Shoulder Center, a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless carefrom diagnosis and treatment to post-operative and rehabilitative recovery. With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.