Guest Services Representative

Job Description

Job Description

Welcome to Revo Casino and Social House! 

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. 

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. 

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact. 

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference. 

Position Summary: 

As a Player Services Representative, you will provide exceptional guest service while processing various monetary transactions, including cashing out chips, redeeming vouchers, and handling currency exchanges.  

Essential Responsibilities:  

• Provide superior customer service to both internal and external guests, ensuring a positive and welcoming experience at the casino cage. 

• Perform accurate and efficient monetary transactions, including cashing out chips, redeeming valid gaming vouchers, and exchanging currency. 
• Count and verify cash amounts with precision, adhering to established procedures to prevent errors. 
• Process various types of vouchers, ensuring proper validation and accurate redemption. 
• Cash checks for guests, following established protocols and verifying identification and eligibility. 
• Maintain a high level of accuracy when processing transactions to minimize discrepancies and errors. 
• Maintain accurate records of all transactions, including balancing and reconciling cash drawer at the end of each shift. 
• Assist guests with inquiries related to financial transactions, providing clear and helpful information. 
• Communicate effectively with fellow cage cashiers, supervisors, and other casino team members to ensure smooth operations. 
• Handle sensitive financial information with the utmost confidentiality and professionalism. 
• Uphold a professional demeanor and appearance at all times, representing the casino positively.
• Participate in ongoing training sessions to stay updated on new procedures and regulations.

Position Qualifications: 

• High school diploma or equivalent. 
• Previous experience in cash handling, cashiering, or customer service is preferred. 
• Strong numerical skills and attention to detail. 
• Excellent communication and interpersonal skills. 
• Proficiency in using cash registers, calculators, and computer software for data entry. 
• Ability to work in a fast-paced environment while maintaining accuracy. 
• Flexibility to work evenings, weekends, and holidays as required. 

Physical Requirements: 

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. 

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.