Applications Specialist (Clinical Focus)

Job Description

Job Description

IN SUMMARY...

The Applications Consultant is a client-facing, post-sale implementation specialist responsible for the successful deployment of Azalea Health's EHR solutions with a focus on clinical workflows . This role partners closely with customers and internal teams to assess needs, configure solutions, deliver training, and support go-live readiness. The Applications Specialist manages multiple implementations simultaneously and plays a critical role in driving on-time, high-quality go-lives while minimizing risk and escalations.

WHAT YOU WILL DO...

Client Implementation & Delivery

• Serve as a primary clinical applications expert for assigned EHR implementations following contract execution
• Lead discovery sessions to assess client clinical workflows, operational objectives, and implementation readiness
• Configure Azalea Health's EHR to align with best-practice clinical workflows and client requirements
• Deliver end-user and role-based training for providers and clinical staff, both onsite and remotely
• Support go-live planning and execution, including readiness assessments and workflow validation

Project Execution & Collaboration

• Manage multiple concurrent implementations while adhering to defined timelines, scope, and delivery standards
• Maintain detailed project documentation including training plans, workflow decisions, risks, and issues
• Partner closely with Project Managers, Implementation Specialists, Customer Success, Product, and Support teams
• Provide regular project status updates, risk identification, and mitigation strategies to internal stakeholders
• Participate in co-implementations with third-party vendors (e.g., LIS, PACS, encoders) to ensure seamless integration

Quality, Risk & Continuous Improvement

• Apply healthcare IT implementation best practices throughout the project lifecycle
• • Identify, document, and escalate risks or issues that could impact go-live success or client outcomes
  • Contribute to continuous improvement efforts by documenting lessons learned and implementation best practices
  • Support internal knowledge sharing and, as needed, assist with peer training or onboarding activities
  Success Measures
  • On-time and on-scope go-live execution
  • Adoption of recommended clinical workflows
  • Reduction in implementation-related escalations
  • Accurate and complete implementation documentation
  • Positive internal project delivery metrics and stakeholder feedback
  Required Qualifications
  • 5–8 years of experience in healthcare IT, EHR implementation, or clinical applications consulting
  • Strong understanding of clinical workflows within hospital, ambulatory, or rural healthcare settings
  • Proven ability to manage multiple client implementations simultaneously
  • Experience delivering end-user training to clinical staff and providers
  • Excellent communication, facilitation, and client-facing skills
  • Ability to travel up to 50% as required for onsite implementations and go-lives
  Preferred Qualifications
  • Experience implementing EHR solutions in rural or critical access hospital environments
  • Familiarity with third-party healthcare systems (LIS, PACS, coding/encoder tools)
  • Background working cross-functionally with Product, Support, and Customer Success teams

HOW WE INVEST IN YOU...

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity : Competitive total rewards package that offers competitive pay and advancement opportunities

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.