Contact Center Representative

Job Description

Key Responsibilities

• Manage a high volume of inbound calls in a timely manner while delivering excellent customer service
• Handle approximately 30–40 inbound calls per shift
• Assist customers with scheduling appointments related to airbag recalls and provide dealership information
• Address inquiries regarding recalls, warranties, and troubleshooting (e.g., malfunctioning radio codes)
• Accurately capture customer concerns and document interactions to create cases
• Provide clear and accurate information, resolve cases, and/or escalate to the appropriate department when needed
• Maintain strong collaboration with team members by sharing feedback and supporting continuous improvement
• Handle high-volume settlement calls, ensuring timely issue resolution and customer satisfaction
• Provide detailed claim information with a high level of accuracy and professionalism
• Utilize call center tools and systems effectively to manage customer interactions and data
• Consistently meet or exceed performance metrics, including:
  • Call handling time
  • Customer satisfaction scores
  • Claim resolution rates
• Navigate multiple systems, screens, and processes simultaneously to support customers

Work Schedule

• Must be available Monday to Friday, 6:00 AM – 5:00 PM
• (Shifts will be scheduled within this timeframe)

Required Skills

• Call center experience
• Customer service skills
• Strong computer navigation abilities
• Experience handling inbound calls

Top Skills

• Call Center
• Customer Service
• Computer Navigation
• Inbound Support

Additional Skills & Qualifications

• Ability to work both independently and as part of a team
• Minimum typing speed of 35 WPM
• Strong computer proficiency (multi-screen, multi-tab, and software navigation)
• Prior customer service experience required
• Strong decision-making skills with minimal supervision

Preferred (Nice to Have):

• Automotive or dealership experience (not required)

Education

• College degree preferred , but equivalent work experience is acceptable

Experience Level

• Entry Level

Job Type & Location

This is a Contract position based out of Chino, CA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chino,CA.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.