Business Analyst SME

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!

Zantech is looking for a talented Business Analyst SME to contribute to the success of our Business Process Improvement and Management Support Services project for an upcoming Hybrid role based out of the Washington DC Metro area .

The Business Analyst SME will provide subject matter expertise in business analysis and process optimization for USCIS Business Process Improvement and Management Support Services. The BA SME will support federal programs in process optimization, requirements analysis, and system integration to enhance operational efficiency across VER and FOD directorates.

Responsibilities include, but will not be limited to:

• Deliver detailed business requirement documentation, including process flow diagrams, use cases, and functional specifications to support IT development initiatives
• Conduct retrospective analyses, process reengineering, implementation planning, organizational design, and organizational impact assessments
• Implement Lean and Agile frameworks, measuring impact through performance metrics and user satisfaction tailored to USCIS operational needs
• Develop and refine Agile tools, roadmaps, preparation of studies, and governance models
• Collaborate with USCIS to understand and address new requirements/opportunities for both products, features, and processes
• Establish prioritization mechanisms for backlog grooming and sprint planning, with transparent reporting
• Provide analytical knowledge and techniques regarding business process, workload/staffing modeling, and exploration and predictive analytics
• Develop and track KPIs, providing data-driven recommendations for continuous improvement
• Use collected customer experience data to develop systems, programs, and process improvements to customer and user experiences
• Support end-to-end project execution, including testing, integration, deployment, and post-deployment evaluations

Required Experience or Knowledge of the following technologies/functions:

• Minimum of 8 years of experience as a business analyst or SME, with at least 5 years supporting federal programs in areas such as process optimization, requirements analysis, and system integration
• Expertise in requirements gathering, process mapping, and workflow optimization
• Strong understanding of Agile methodologies, testing, and system deployment
• Ability to translate complex technical concepts into actionable business solutions

Required Education/Certifications:

• Bachelor's degree in Business, Information Systems, or related field

Preferred Education/Certifications:

• Certified Business Analysis Professional (CBAP)
• Agile Certified Practitioner (PMI-ACP) or equivalent

Required Security Clearance:

• US Citizenship and the ability to obtain and maintain an active DHS background investigations or higher clearance, per contract requirements.

" Outstanding Performance...Always!"

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!