Hospital Specimen Technician

Job Posting

Pay Range: $12.20hr - $17.20hr

Requirement/Must Have:

• 1-3 years of working experience.
• Medical background preferred, which includes medical terminology applicable to clinical laboratory.
• Previous experience in a hospital laboratory environment preferred.

Responsibilities:

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system.
• Print performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning).
• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other issues related to area of responsibility.
• Demonstrates exceptional customer service skills as the Liaison between customer and performing laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Skills:

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience a plus.
• Command of Microsoft Office Suite.
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills.
• Demonstrated data entry skills to effectively utilize both the system and the hospital client systems.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.

Qualification And Education:

• High School Diploma/equivalent is required.