Assistant General Manager

Job Description

Job Description

Located on the original Hudson’s site, Pine Hall pays homage to Detroit’s past—and the storied Pine Room—through vintage keepsakes and ice-cold cocktails featuring Michigan spirits. As the first Detroit outpost of Danny Meyer’s Union Square Hospitality Group, founded in New York City in 1985, Pine Hall brings four decades of hospitality to the city, drawing on the spirit of beloved restaurants like Gramercy Tavern and Shake Shack.

We're proud to serve up classic cocktails made with spirits from close to home, cold beer, and tavern fare that feels familiar, but perhaps a bit better than you remembered.

Who you are:  

The Assistant General Manager is a trusted partner to the General Manager and provides leadership and support to the Service Managers and service team. The AGM is responsible for managing all facets of the Dining Room and Service operations at the restaurant and consistently looks for opportunities to grow our teams and provide memorable moments of hospitality for our guests. The AGM demonstrates a passion for service, hospitality, and sound business acumen to support with achieving business goals.

What you’ll do:

• Consistently deliver a culture of Enlightened Hospitality to guests and team members
• Partner with the General Manager to lead the service team in providing consistent, memorable, and outstanding experiences for our guests and stakeholders
• Eagerly seek opportunities to improve the guest experience with the ability to provide suggestions and action plans to the General Manager
• Provides feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development
• Consistently looks for internal and external opportunities to build our growing team
• Fosters a positive, collaborative work environment for both the service and kitchen teams, ensuring clear communication at all times
• Ensures that the service team stays informed of restaurant and company-wide announcements and initiatives in a timely manner
• Completes assigned administrative responsibilities as directed by the General Manager
• Demonstrates experience in maintaining all aspects of operations, including HR related responsibilities
• Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success

What we need from you:

• 3+ years of restaurant management experience in a similar environment
• Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
• Must be able to stand and/or walk for extended periods of time
• English fluency and Spanish preferred, but not required 

What you’ll get from us:

At Union Square Hospitality Group,  extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As an Assistant General Manager, you’ll enjoy:

• Competitive pay and bonus potential : Annual compensation of $85,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit : An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants 
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones 
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger.  Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots  to build uplifting experiences and relationships
• Center the salt shaker  with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter.  The road to success is paved with mistakes well-handled
• Bring a charitable assumption  and err on the side of generosity
• Leave our campsite better than we found it;  always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.