Helpdesk Specialist II

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

Responsibilities:

• Provides end-user support of Windows desktops, laptops, and tablets.
• Supports standard user applications.
• Installs and configures Windows OS images, applications, and system tools.
• Troubleshoots general IT system issues.
• Deploys IT components to user locations.
• General Windows desktop operating system support and troubleshooting.
• Strong problem-solving skills.
• Support ticketing/queue system use (Remedy, ServiceNow, etc.)
• Linux and/or MacOS experience a plus.

Requirements

• 2+ years of relevant experience.
• Active Secret clearance (or higher).
• Active Security+ (or 8570 equivalent).

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.