Workshop Controller - Inverness

Salary & Working Hours Competitive salary + industry leading benefits + company bonus + company van. Shifts: Monday to Friday – Dayshift 39 hours (some flexibility required) Benefits Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service) Company van Savings and discounts for you, your family and friends on many high street retailers, holidays, hotels, gym memberships and more Company bonus scheme – paid quarterly up to a max of 5% Contributory Pension scheme + Health Cash Plan + Life Insurance Discount on Renault cars & Electric Car Salary Sacrifice Scheme Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years Responsibilities Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations. Proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. Ensure that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Manage customer expectations, job profitability and workshop productivity targets to optimise profitability. Carry out regular process reviews with Dealerpoint Manager to identify operational issues/discrepancies and ensure appropriate follow‑up actions. Manage the performance of the service department to ensure KPI targets are achieved. Hold daily production meetings to plan workload and resources, review issues from previous shift and identify solutions consistent with standard OTI process requirements. Anticipate production problems based on forward plan/resources and provide active support to handle workload. Actively participate in Dealerpoint’s Commercial Crew CRM meetings following the CRM process. Assist Dealerpoint Manager in the production of the annual business plan. Qualifications City & Guilds, NVQ Level 3 in heavy vehicle or equivalent and previous experience supervising in a commercial vehicle workshop. Knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understanding of Operators License Laws and Regulations. Experience of leading a team, with the ability to motivate, coach and guide others in their objectives. #J-18808-Ljbffr AB Volvo