Retail Assistant Store Manager

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Sunnyside* Assistant Store Manager is responsible for assisting in the management of all day‑to‑day operations of the dispensary in accordance with state law and Company standards. This position will provide support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company’s core values and mission to normalize, professionalize, and revolutionize cannabis. The Assistant Manager is responsible for inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment.

WHAT YOU WILL DO

Assist in the management of all day‑to‑day operations of the dispensary, ensuring compliance with state law and Company standards. Support and oversee dispensary staff, including talent selection, onboarding, training, coaching, and performance development. Build a strong retail culture aligned with the company’s core values and mission. Manage inventory, schedule, and customer service to ensure a safe, clean, and welcoming environment. Respond to escalations, resolve cash/POS discrepancies, and maintain accurate records of daily activities. Communicate regulatory updates and training to staff and assist with state inspections or audits. Participate in community outreach and partnerships to build brand awareness and positive community presence.

WHO YOU ARE

Energetic with strong interpersonal skills and a collaborative mindset. Customer‑focused and able to provide an exceptional experience to build loyalty. A natural leader who enjoys coaching, developing, and influencing teams while driving profitability. Integrity‑driven and able to lead by example in a highly regulated industry.

CORE JOB DUTIES

People Management: Develop, coach, and inspire employees to achieve individual and team goals through regular feedback and career development planning. Assist HR and leadership in managing employee relations issues. Participate in staffing and recruiting efforts. Create and communicate an effective weekly labor schedule that complies with Sunnyside guidelines and applicable labor laws. Address employee questions, concerns, or suggestions and facilitate resolution. Communicate regulatory changes and their implications to staff. Maintain a clean, safe environment for employees and customers. Facilitate training and onboarding, including coaching on selling and cross‑selling techniques. Sales & Operational Excellence: Perform store opening and closing procedures, including register preparation, inventory reconciliation, and delivery operations. Manage daily operations while navigating challenges and escalations. Create and deliver accurate recaps and reports to management. Resolve escalated cash, POS, or product discrepancies. Maintain accurate records of all dispensary activities, including cash reconciliations, customer records, sales, deliveries, and returns. Support outreach efforts and community partnerships to build a positive image and increase brand awareness. Ensure compliance with all Company policies, procedures, and state and local laws. Assist management and Compliance teams in state inspections or audits.

REQUIRED EXPERIENCE, EDUCATION, AND SKILLS

High School Diploma or equivalent. 2–3 years of retail management experience or comparable experience with teams of 5+ employees; cannabis experience preferred. Excellent training experience and ability to teach technical, product‑related information consultatively. Excellent customer service and conflict‑management skills. Strong business acumen, including communication, interpersonal, and persuasive skills. Proficiency in MS Office, especially MS Excel with experience in data entry and data management. High level of integrity, personal motivation, and a sense of urgency. After‑hours work required. This is a non‑exempt role and is eligible for overtime compensation. Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance). Must be 21 years of age or older. Must be legally authorized to work in the United States without future sponsorship.

BENEFITS

Cresco Labs offers a robust benefits package for eligible employees, including major medical, dental, and vision insurance; a 401(k)‑match program; FSA/HSA programs; LTD/STD options; life insurance; AD&D; paid holidays; paid time off; annual discretionary bonuses; stock options; and employee discount program. Eligibility may vary by full‑time or part‑time status, location, or position.

PAY RANGE

$22.84 – $27.64 USD per hour

LEGAL STATEMENTS

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For questions about compensation or benefits, discuss with your recruiter during the interview process. #J-18808-Ljbffr Sunnyside