Admissions Customer Service Representative

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Closing Date:

06/01/2026Type of Position:Staff - Clerical

Workstudy Position:

NoJob Type:Temporary (Fixed Term) Work Shift: Day Shift (United States of America)

Sponsorship Available:

NoInstitution Name: University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at View phone number on click.appcast.io. Department:Graduate Admissions Processing

Department's Website:

Summary of Job Duties:The Graduate & International Admissions Customer Service Representative serves as a first point of contact for prospective students and graduate and international undergraduate applicants. This role provides front-line customer service support by responding to email, phone, and in-person inquiries, assisting with application-related questions, and ensuring a positive, compassionate and professional experience for all students, faculty, staff and campus constituents providing service of excellence. The position supports admissions operations through accurate information sharing, data entry, and coordination with internal staff and campus partners.


Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications:

Minimum Qualifications:

• High school diploma or equivalent required

• At least two years of full-time professional experience, preferably in a customer service-related environment

Preferred Qualifications:

• Prior experience in higher education, admissions, or student services environment

• Experience working with diverse a variety of populations, including international students

• Cultural sensitivity

• Familiarity with CRM or student information systems (e.g., Slate, Workday Student)

• Students should have the ability to operate office equipment

• Attendance, punctuality, accuracy, good judgement, teamwork and cooperation are skills needed for the position

Knowledge, Skills, and Abilities:

• Strong customer service skills with a professional, friendly, and student-centered approach

• Excellent verbal and written communication skills

• Strong interpersonal and problem-solving skills

• Attendance, punctuality, accuracy, good judgement, teamwork and cooperation are skills needed for the position

• Attention to detail and ability to follow established procedures and guidelines

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Proficiency with basic computer applications (e.g., email, Microsoft Office); ability to learn admissions systems

• Ability to handle sensitive and confidential information appropriately

• Ability to be committed to inclusive, respectful, and welcoming service

• Ability to be dependable and punctual

• Willingness and ability to adapt during peak workload periods

Additional Information:

We are seeking an extra help Customer Service Representative for up to 40 hours per week throughout the full calendar year, with consideration for two part-time candidates to share the schedule.

Salary Information:

$18.00 per hour

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Miriam Burns, View email address on click.appcast.io, Human Resources Business Partner GSIE

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:N/AFrequent Physical Activity:N/AOccasional Physical Activity:Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, TalkingBenefits Eligible:No