Business Operations Lead

AI is about to flood the market with new drug candidates. Clinical research sites, responsible for conducting trials, are the bottleneck to FDA approval. Their back‑office operations are often manual, fragmented, and incredibly complex. We’re rebuilding the entire back‑office from the ground up to help sites focus on their core mission: advancing life‑saving research. Our AI agents manage millions of dollars in trial budgets. They structure unstructured data, determine what sites are owed, and recover it. Role Overview This is a hybrid role based in the East Bay. Office opening soon. You'll report directly to our CEO. This is a rare early operating role with two mandates. First, own the post‑sales lifecycle as the operator orchestrating our AI agents, software, and the judgment calls in between. Second, work alongside the founding team to open up pharma and Contract Research Orgs (CROs) as a new channel. We're looking for someone who acts like an owner, wants to modernize healthcare infrastructure, and thrives on a customer call. Responsibilities Own the post‑sales lifecycle. Get new customers connected to the systems we need, partner with engineering on integrations, and lock in success criteria before delivery starts. Deliver against those success criteria by orchestrating our AI agents and internal tooling, applying human judgment where the product isn't fully automated yet. Be the voice of the customer in the product. Feed patterns you see in delivery back into the roadmap so each new customer is easier to serve than the last. Own the post‑partnership lifecycle with pharma and CROs. Once a relationship moves past the initial pitch, take it from interested to integrated and delivering value. Qualifications B.S. in finance, computer science, or related field 2+ years experience at a place that drilled rigor into you (banking, consulting, intense startup) Experience supporting or leading elements of customer success (integrations, post‑sales, etc). You’ll do well here if: Can take a vague problem like "the numbers don't tie out" and drive it to clarity yourself, without needing engineering to do the digging for you. Figure things out without a playbook. Most of what you'll work on this year doesn't have one yet. Are obsessive about accuracy. Money moves through this product, and being almost‑right is the same as being wrong. Write exceptionally well. Most of this job is customer emails, escalations, and internal docs others will act on. Have real customer empathy. You take the time to understand the customer's world before you start solving their problem. Move with urgency. Every second counts. Treat AI as leverage, not a substitute. You're thoughtful about what to delegate and what to double‑check before it goes out the door. Bonus, not required: Time at a place that drilled rigor into you (banking, consulting), startup experience in fintech, healthcare, or anywhere else being wrong has a dollar amount attached, and integration experience. Benefits $150k-$225k base salary + meaningful founding equity 100% employer‑paid medical, dental, and vision Unlimited PTO Whatever MacBook and monitor setup you want #J-18808-Ljbffr Stealth Startup