Front Desk Receptionist

DescriptionThe ideal candidate for the Front Desk / Call Center position will be highly organized and detail-oriented, with the ability to prioritize tasks effectively. This role requires excellent interpersonal and communication skills, a strong commitment to customer service, and the flexibility to work both independently and collaboratively as part of a team.Job DutiesPatient and Office Management:Create a positive and welcoming atmosphere in the Front Office / Reception areaGreet patients upon arrival and manage the check-in processCollect patient payments, including copays and outstanding balancesSchedule follow-up and future patient appointmentsAnswer and manage incoming phone calls and emailsOrganize and file documents to ensure patient records are current and accurateCommunication and Flow:Facilitate smooth patient flow by communicating effectively with healthcare providers and the Back Office patient care team.Other Duties:Complete other tasks or projects as assigned.Minimum Qualifications & ExpectationsHigh School Diploma or GEDAvailability to work full-time, Monday through Friday, from 8:30 AM to 5:30 PMAbility to work in both our Larkspur and Novato office locationsFull vaccination against COVID-19 and willingness to receive annual flu vaccinesRequired Knowledge, Skills, and Abilities:Clear and professional communication skills, both in-person and over the phone.Excellent customer service abilitiesA professional appearance and demeanorReliability, detail-orientation, and computer literacyThe capacity to be a collaborative team player and efficiently multitask in a fast-paced environmentPrevious experience in an office setting is a plusHighly Desired:Bilingual proficiency in Portuguese and/or SpanishSchedule: M-F 8:30 - 5:30Locations:5 Bon Air Rd, Ste. 105, Larkspur, CA 94939251 Vintage Way, Novato, CA 94945Benefits:We offer medical, dental, vision, 401(k), PTO and sick pay, paid holidays, life / accident insurance, an Employee Assistance Program (EAP), and are closed most weekends.Salary range:In accordance with California law, the expected hourly range for this California position is between $24 and $27 per hour. The actual compensation will be determined based on experience and other factors permitted by law.Tamalpais Pediatrics is an equal opportunity employer who does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law.
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