Insurance AR Specialist II

Job Title: Insurance AR Specialist II

Job Location: North Florida Oral & Facial Surgery, Jacksonville, FL

Job Type: Fulltime

Your new career awaits you...

We are looking for an analytical Accounts Receivable professional to assist in our Revenue Cycle Management department as it receives, processes, and collects on goods sold or services rendered. In this role, you will be required to review account information, correct discrepancies, and ensure that accounts are properly billed, and that reimbursements and payments are collected.

To succeed as an accounts receivable professional, you should be a skilled and thorough researcher with excellent communication and record-keeping skills. You should be detail-oriented, organized, and self-motivated with strong math and computer skills.

Responsibilities:

• Identify problem accounts with payors; investigate and correct error, follow-up on missing account information, and resolve past-due accounts.
• Research inquiries regarding past-due balances and insurance guidelines.
• Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor; direct accounts to inside collection department when necessary.
• Prepare reports to identify and resolve accounts receivable issues.
• Post data; verify and perform mathematical computations; maintain files.
• Compose and type routine correspondence, memos, letters, appeals, etc.
• Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
• Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.
• Process the Account Receivable Report.
• Contact payors/insurance companies and patients if there is a delay in responding to claims or statements.
• May process incoming and outgoing mail.
• Verify all patient and guarantor demographics are entered correctly when confirming account for refunds team.
• Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon.
• Provide the utmost level of customer service with practices.
• Perform tasks for other accounts receivable representatives while they are on vacation.
• Provide support for other team personnel during periods of high activity.
• Provide training for new and existing staff.

Required Qualifications:

• High school diploma or equivalent required.
• At least five (5) years' experience in a similar role.
• Insurance and Patient AR experience.
• At least two (2) years' experience in Payment Posting.
• Understanding of dental and medical insurance.
• Proficient in Microsoft office applications including Word, Excel and Outlook.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.

Preferred Qualifications:

• Bachelor's degree in accounting, finance, or related field preferred, or equivalent experience within field preferred
• At least two (1) years' experience in Patient Access and Insurance Verification.

Schedule:

• Monday to Friday, 8-hour shift

Benefits:

• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Special Requirements:

• Working on-site is essential to the function of this position.
• Must be able to sit behind a desk 80% of the time at minimum.
• Physical requirements include driving, flying, sitting, and standing for extended periods of time.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.