Senior Identity and Access Management Engineer

Salary : $113,668.00 - $148,263.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 1467
Department: Health Benefits Exchange
Opening Date: 06/03/2026


Description
The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.

The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.

The Exchange embraces the following equity statement adopted by our Board of Directors:

Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange's area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.

SUMMARY
The Senior Identity and Access Management Engineer position focuses on designing, developing, and supporting customer IAM solutions using PingOne IdentityCloud to provide secure and seamless digital experiences to customers. Key responsibilities include managing user lifecycle automation, implementing access controls, integrating applications with IAM systems through industry-standard protocols, and enhancing security via Single Sign-On (SSO), Multi-Factor Authentication (MFA), and risk-based policies. The position also involves troubleshooting authentication flows, ensuring regulatory compliance, and collaborating with Information Technology (IT), security, and product teams to deliver robust IAM integrations across cloud platforms.

Duties
Design, develop, implement, and support customer IAM solutions utilizing PingOne IdentityCloud, and support transition to Okta where applicable.
Build and maintain automated processes for user lifecycle management, including provisioning, deprovisioning, and role- or attribute-based access controls.
Develop and maintain custom connectors, workflows, APIs, and scripts to integrate IAM systems with enterprise applications.
Integrate web, mobile, and API-based cloud applications with IAM platforms using protocols such as SAML, OAuth, and OIDC.
Implement SSO, adaptive authentication, MFA, and risk-based policies to enhance security and user experience.
Configure and troubleshoot federation and OAuth/OIDC flows, and ensure secure session handling across systems.
Implement and manage workflows for customer registration, login, account recovery, and profile management.
Support migration of CIAM capabilities from PingOne Identity Cloud to Okta, including configuration, testing, validation, troubleshooting, deployment.
Assist with migration planning, architecture design, and implementation of access and identity flows in Okta.
Ensure IAM architecture and solutions adhere to security, privacy, regulatory, and consumer data protection requirements.
Work closely with IT, Security, and Delivery teams to ensure secure IAM solutions across all cloud systems.
Collaborate with delivery teams, product owners, and scrum masters to integrate IAM features into application releases.
Participate in sprint planning, backlog refinement, and technical design discussions to ensure identity requirements are considered early in development.
Support IAM changes during sprint release cycles, ensuring thorough testing and validation.
Coordinate IAM-related changes with DevOps and change management teams to minimize disruptions during deployments.
Provide guidance to IT and Delivery teams on secure authentication patterns, token usage, and best practices for IAM.
Ensure IAM solutions align with enterprise security policies, identify gaps, and provide progress updates.
Monitor IAM environments for authentication issues, anomalies, and performance bottlenecks.
Document IAM architectures, integrations, and operational procedures.
Execute and manage access recertification campaigns, ensuring timely completion and accurate audit reporting.
Implement and maintain least-privilege and segregation-of-duties controls across IAM systems.
Leverage microservices and API architectures to design, build, and manage IAM functionalities, enabling secure and scalable authentication, authorization, and service access controls.
Serve as the primary technical contact with the Ping Identity support team to address environment-related issues, tenant performance concerns, incidents, and troubleshooting.
Track vendor releases, platform updates, and new capabilities for adoption within the organization.
Coordinate maintenance windows, patch updates, and feature releases with the Change Advisory Board, Delivery Team, and Ping Identity vendor.
Validate vendor fixes in lower environments before production rollout.
Monitor authentication health, login trends, and token issuance metrics.
Perform root cause analysis for authentication and authorization incidents.
Assist in investigations of security incidents involving identity compromise.
Maintain detailed logging and audit trails aligned with regulatory requirements.
Monitor IAM logs and integrate events with SIEM platforms to support security monitoring and incident response.
Support audit activities by providing technical guidance and documentation, and act as a liaison for internal and external audit reviews as needed.
Develop automation scripts (e.g., Python, Java, or similar) to streamline IAM processes.
Leverage PingOne REST APIs for configuration management tasks.
Support CI/CD deployment of IAM configurations.
Support infrastructure-as-code initiatives where applicable.
Assist the IAM Lead and Information Security Manager (ISM) in reviewing IAM capabilities and defining a roadmap for IAM enhancements.
Support the development and implementation of information security awareness and training initiatives.
Stay current on industry trends, emerging threats, and relevant technologies, and communicate key insights to the IAM Lead and ISM.
Provide regular briefings to the IAM Lead and ISM, escalating issues and blockers as necessary.
Perform other duties as assigned within the scope of IAM.

Qualifications


Required:
Minimum of seven (7) years of experience in Customer Identity and Access Management (CIAM) implementation and support, with a minimum of three (3) years within that experience focused on implementing and supporting CIAM solutions using PingOne Identity Cloud.
Hands-on experience with Okta including SSO, MFA, federation, application integrations, and identity lifecycle management.
Experience with IAM migration projects.
Hands-on experience implementing authentication and authorization protocols including OAuth, OIDC, and SAML.
Experience integrating web, mobile, and API applications with IAM platforms using token-based authentication mechanisms.
Experience in implementing SSO, MFA, federation, and identity lifecycle management.
Familiarity with customer registration, authentication journeys, and identity flows in CIAM platforms.
Hands-on software development or scripting experience using languages such as Java, JavaScript, Python, or similar.
Demonstrated knowledge of IAM best practices, including risk-based authentication and consumer data protection strategies.
Experience supporting IRS/CMS or other relevant audits in the context of IAM.
Experience working in Agile/Scrum environments, collaborating with product owners, scrum masters, and development teams during sprint cycles.
Familiarity with DevOps processes, change management, and release coordination to support secure and stable deployments.
Understanding of secure authentication patterns, token lifecycle management, and identity integration best practices.
Experience working with enterprise security policies, identity governance practices, and compliance requirements.
Demonstrated communication and collaboration skills with the ability to provide technical guidance to IT, delivery teams, and developers on secure IAM integration.
Minimum of seven (7) years of experience in IAM, including work with Customer Identity and Access Management (CIAM) platforms.
Experience working with REST API integrations for IAM services.
Knowledge in integrating IAM systems with API gateways and backend services to ensure secure access control.
Experience managing IAM platform configuration changes and automated deployments across development, staging, and production environments.
Experience integrating IAM platforms with SIEM or security monitoring tools for authentication and identity event monitoring.
Desired:
Experienced in creating comprehensive reports and dashboards to communicate findings, track remediation progress, and provide visibility to management and relevant teams.
Experience participating in sprint planning, backlog refinement, and technical design discussions to integrate identity and authentication requirements into application development.
Motivated self-starter with initiative to take independent action and accept responsibility for your actions.
Excellent understanding of emerging threats in the IAM landscape.
Hands-on experience with CI/CD pipelines for IAM configuration deployments, including tools such as Jenkins.
Experience using source control and deployment workflows with GitHub for managing IAM configuration scripts or integration code.
Familiarity with DevOps practices and infrastructure automation supporting IAM or CIAM platform changes.
Experience troubleshooting authentication failures, federation issues, token validation issues, and identity integrations.
Demonstrates strong interpersonal and collaboration skills, effectively partnering with internal management, staff, and cross-functional teams as well as external partners and vendors.
Ability to prioritize identified gaps and collaborate with cross-functional teams to ensure timely remediation and effective risk mitigation.
Demonstrates a proactive approach by consistently identifying potential blockers and communicating them early, while maintaining a solutions-focused mindset to facilitate continued progress.
Creative and proactive problem solver; must possess the ability to make independent decisions, set work priorities, and address issues promptly.
Experience in developing, reviewing, and updating security standards, procedures, awareness, and training.
Demonstrated knowledge of secure software development lifecycle (SDLC) and secure architecture design principles.

Supplemental Information


APPLICATION INSTRUCTIONS
This position will be open until we find a suitable number of candidates to review. If interested, please submit an application (CLICK HERE) as soon as possible. The Exchange reserves the right to close the recruitment at any time.

SALARY INFORMATION
Full Salary Range: $98,842.00 to $148,263.00 annually, with midpoint at $123,552.00.

Hiring Range: $ 113,668.00 and $123,552.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.

The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.

BENEFITS
Take a peek at our

WORKING CONDITIONS
Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.

The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL REQUIREMENTS
A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchanges eligibility standards.

OTHER INFORMATION
The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.

This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

The Washington Health Benefit Exchange is an All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We participate in You can view the Department of Justice's Right to Work poster
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026