Administrative & Intake Coordinator

Administrative & Intake CoordinatorHCO Behavioral Health is currently hiring a highly organized, detail-oriented, and customer-focused Administrative & Intake Coordinator to support our growing team at our Lafayette office. This is a critical front-line position responsible for ensuring a smooth intake process, supporting daily administrative operations, and delivering excellent service to our clients.Ideal candidates should have strong administrative and multitasking skills, experience with insurance verification, and the ability to thrive in a fast-paced behavioral health setting. Preference will be given to individuals with a background in behavioral sciences, psychology, social work, or those who are a provisionally licensed counselor.Position Overview:The Administrative & Intake Coordinator will serve as the first point of contact for clients and referral sources, ensuring a smooth, welcoming intake experience and supporting the daily administrative functions of the clinic. This individual plays a key role in verifying insurance, scheduling assessments, processing documentation, and assisting with front desk operations.This position may also include responsibilities as a Mental Health Specialist or clinical support staff if the candidate holds the appropriate background or credentials.Key Responsibilities:Administrative & Intake Duties:Serve as the first point of contact for new and returning clientsManage phone calls, voicemails, emails, and in-person inquiriesCollect and process new client intake paperworkVerify client insurance eligibility and benefits (including Medicaid and commercial plans)Schedule client assessments and follow-up appointmentsMaintain accurate client records and documentation in the EHR system (e.g., Notenetic)Coordinate with clinicians and leadership regarding scheduling and client needsAssist in creating and tracking referral reports and service logsFollow up on missing documents, eligibility issues, and intake concernsAdministrative Support:Manage front desk operations and office suppliesAssist with filing, scanning, and faxing documentation as neededMaintain confidentiality and HIPAA compliance at all timesSupport office flow and team communicationParticipate in staff meetings and assist with coordination of clinical and administrative processesOptional (Preferred): Direct Care /Mental Health ProfessionalProvide basic support services to clients if eligible to serve as a Mental Health ProfessionalAssist in client engagement, check-ins, and referrals to appropriate providersPerform additional support functions based on licensure or experience in social work, counseling, or behavioral sciencesQualifications:High School Diploma or equivalent (Required)Associate or Bachelor's degree preferred (Behavioral Science, Psychology, Sociology, Social Work, Counseling, or related field)Minimum 1 year of administrative or intake experience (healthcare or behavioral health setting preferred)Experience with insurance verification (Medicaid and commercial) strongly preferredExcellent customer service, organizational, and communication skillsAbility to multitask and manage a fast-paced front office environmentDetail-oriented with strong follow-through and accountabilityProficient in basic computer use, including Microsoft Office and electronic records systemsMust be reliable, professional, and able to work independently and collaboratively