Field Service Technician - Solon, OH

Field Service Technician

Pay: $22.87 - $24.00 per hour (based on experience and location)

Schedule: Monday - Friday, 7:00 AM4:00 PM (may vary by market)

Please apply only if you have all of the following:

• Mechanical aptitude: Experience working with tools or repairing equipment.
• Driving experience: Comfortable operating a vehicle for work purposes and familiar with routes/GPS (experience may be in a company or personal vehicle).
• Professional, service-minded demeanor: Good customer service and communication skills.
• Valid, active driver's license.
• At least 21 years of age (required to operate company vehicles).

What we offer:

• Competitive hourly rate with overtime potential.
• Medical, dental, and vision insurance starting day 1.
• 401(k) match of 50% up to 6%.
• 10 paid holidays plus PTO.
• Company take-home vehicle, gas card, and tools.
• Paid training and ongoing career development opportunities.

Position overview:

The field service technician installs, maintains, and repairs company equipment, including filtered water systems, ice machines, sparkling water dispensers, and coffee brewers. This role is customer-facing and requires a professional demeanor, technical skill, and a commitment to safe work practices. We provide hands-on training to ensure success in the position.

Responsibilities:

• Drive a company vehicle to customer locations to install, troubleshoot, and maintain equipment.
• Routinely replace water filters, clean and sanitize tanks, change UV bulbs, and clear water lines.
• Inspect equipment for leaks, malfunctions, and safety concerns.
• Follow company and customer safety policies and site procedures.
• Maintain company vehicle per policy, including mileage and maintenance logs.
• Safely transport and operate equipment and tools.
• Document service work using a tablet or mobile device.
• Provide professional and timely customer service at each site visit.
• Maintain regular and reliable attendance.

Requirements:

• Basic computer skills to record service and communicate with team members.
• Ability to lift 70+ lbs, bend, squat, and climb ladders.
• High school diploma or equivalent (technical school training preferred).
• Ability to pass a pre-employment background check and drug screen.

Beware of fake job offers falsely claiming affiliation with our company. We never request banking details or other personally identifiable information during interviews. Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at View email address on click.appcast.io.

We are proud to be an equal opportunity employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal opportunity employer