Service Administrator
Van Wall Equipment
Service Department Assistant
Assist store personnel in maintaining accurate, on-time reports and records relative to the service department's operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits.
-Daily maintenance of time cards, warranty claims, and credits
-Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
-Reviews all work orders for accuracy before submitting to the Service Manager for final review
-Directs incoming service related inquiries and scheduling requests to the Service Manager
-Help with data entry and customer follow up for Service, Parts, and Sales departments
-Maintains all filing and records for the service department
-Keeps necessary supplies on hand and reorders when needed
-Prepares customer invoices and takes payments when presented to the service office
-Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
-Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends
-Maintain confidentiality with internal and external information
-Be able to submit, track, and resolve warranty claims
-Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments
-One year or more experience with office coordinating a plus
-Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
-General understanding of mechanical & technical terms
-Knowledge of office procedures
-Ability to speak effectively one on one and in a group
-Familiar with John Deere and competitive products
-Maintain a positive attitude, be a team player and provide leadership within the store
-Complete all duties as assigned
-High School Diploma or equivalent required
Van Wall Equipment- ...Customer Service Representative I Region 4 - Luther-013 - Luther, IA 50152 Overview Position Type Part Time Education Level None Category Customer Service Description Summary: Receives and bills merchandise, accepts payment, waits on customer and assists location manager...SuggestedPart time
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