Automotive Service Advisor - Infiniti

Automotive Service Advisor - Infiniti

We are seeking an experienced Automotive Service Advisor to join our service department in Greensboro. We are looking for a customer-focused professional who excels at building relationships, communicating repair recommendations, and delivering an exceptional ownership experience.

As part of a privately owned, family-owned automotive group that has been serving customers since 1933, we believe our employees are the foundation of our success. For more than 90 years, we have built our reputation on integrity, customer service, and investing in our people. Unlike large corporate dealer groups, our leadership remains hands-on and committed to creating opportunities for long-term career growth and employee success.

Whether you're an experienced Service Advisor or looking to take the next step in your automotive career, we offer the support, training, and opportunities needed to succeed.

Our service department is looking for an experienced Automotive Service Advisor to serve as the primary point of contact between our customers and service team. The ideal candidate will be highly organized, customer-focused, and motivated to maximize both customer satisfaction and service department performance.

This position offers the opportunity to work in a busy service department with strong traffic, competitive compensation, and significant earning potential.

Responsibilities:

• Greet customers and provide exceptional customer service
• Write repair orders accurately and efficiently
• Recommend maintenance and repair services based on vehicle needs
• Communicate repair recommendations and estimates to customers
• Coordinate repairs with technicians and the parts department
• Monitor vehicle status and provide customer updates
• Review completed repairs and explain services performed
• Build long-term customer relationships and retention
• Maintain accurate documentation and service records
• Assist in achieving department sales and customer satisfaction goals

Requirements:

• Previous Automotive Service Advisor experience preferred
• Dealership experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Proven ability to build customer relationships
• Strong organizational and computer skills
• Valid driver's license required
• Professional appearance and positive attitude

Schedule:

• 5-Day Work Week
• Monday – Friday: 7:30 AM – 6:00 PM
• Saturday: 8:00 AM – 4:00 PM
• Rotating schedule based on business needs

Compensation:

• Commission-Based Compensation + Daily Salary
• Compensation is based on:
• Automotive Service Advisor experience
• Customer service performance
• Sales effectiveness
• Overall department performance

Job Type: Full-time

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. Applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.