Houseman

HousepersonHousepersons maintain the cleanliness of guest floor corridors, foyers, stairwells, and public areas, while supporting room attendants in upholding high standards of quality and service.Duties and Responsibilities:Provides and supplies all housekeeping carts with appropriate levels of linens and towels in compliance with property standards.Removes soiled linens and trash from rooms upon stripping.Collects and takes all soiled linen to laundry room at the end of shift for laundry pick up and cleaning service.Participates in restocking linen on floors as necessary.Hallways and stairs must be cleaned daily. This may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors, carpet, and tile floors as required.Cleans and maintains common areas, including the employee elevators, which must be in order and clean.Floor closets must be organized and cleaned.Perform deep/general cleaning as scheduled on business needs.Ensures work area is clean and clear of standing water, debris, or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively.Follow proper hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.Reports all accidents and injuries promptly.Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction and quality service.Maintains and ensures compliance with all policies and procedures.Maintain regular attendance in compliance with company standards and scheduling, depending upon the hotel's needs.Maintains a friendly, cheerful, and courteous demeanor always.Contributes positively to the team within the department.Participates in ongoing training.Assist with projects assigned by the manager.Performs other duties as assigned.Minimum Qualifications:Bilingual (English/Spanish) preferred.Knowledge, Skills, and Abilities:Ability to work under pressure in a fast-paced environment.Ability to be proactive and multi-task.Ability to verbally communicate with others.Knowledge of general housekeeping practices, with the ability to follow safety guidelines and maintain professional behavior.Strong interpersonal, organizational, and time management skills.Ability to take directions from others and work for long periods of time.