Merchandise/Team Store Intern

Merchandise Intern Position

The Rockford Rivets are seeking a qualified individual to join the team as a Merchandise Intern for the upcoming season. The Merchandise Intern supports the retail operations of the Rockford Rivets by assisting with inventory management, product merchandising, customer service, and game-day store operations. The intern will learn effective sales techniques that ensure fans receive high-quality shopping experiences that reflect the team's brand and values throughout the stadium and e-commerce platforms. The Merchandise intern will report directly to the Director of Marketing & Social Media. This summer internship program runs from mid-May to late August. All interns are required to be available for each home game (36), along with any additional events assigned throughout the season.

Please note: This internship is unpaid, and candidates must be actively enrolled in a college or university program that allows them to receive academic credit for the internship.

Responsibilities

• Assist with the daily operations, including merchandising, stocking, and inventory.
• Process sales transactions accurately using point-of-sale (POS) systems.
• Deliver excellent customer service by greeting guests, answering questions, and providing product recommendations.
• Maintain organized and visually appealing product displays according to merchandising standards.
• Stock shelves, restock items as needed during events, and ensure all merchandise is properly tagged and priced.
• Participate in receiving shipments, counting inventory, and updating inventory records.
• Support retail needs during all home games, special events, and promotional activities on both game and non-game days.
• Assist with crowd flow, line management, and maintaining a clean and safe retail environment.

Required Qualifications:

• Strong communication and interpersonal skills.
• Positive attitude with the ability to work effectively in a collaborative team environment.
• Strong customer-service mindset; organized, motivated, detail-oriented, and able to multitask.
• Excellent verbal and written communication skills.
• Will be required to work office/stadium hours on non-game days. All other duties as assigned.
• Comfortable working in a fast-paced environment; adaptable to feedback, changing priorities, and tight deadlines.
• Previous retail or customer service experience is preferred, especially in a fast-paced environment.

Physical Demands:

• Capability to stand for extended periods of time.
• Able to occasionally lift up to 50 pounds boxes.
• Perform physical tasks such as bending, stooping, pushing, and pulling.
• Close vision and ability to differentiate colors.

Interested candidates should submit a resume, brief cover letter, and a portfolio or samples of relevant photography work. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.