Corporate Fraud Operations Analyst

About The Role Summary Under the direction of the CRP Fraud Ops Supervisor, the CRP Fraud Operations Analyst will be responsible for providing best‑in‑class correspondence and disbursements of legal requests for the bank, including subpoenas, garnishments, and levies. The analyst will manage and monitor routine levy/garnishment/subpoena requests and provide backup fraud investigation services for debit and credit cards, new accounts, account abuse, check forgery and fraud, elder abuse, suspected money laundering, check kiting, identity theft, and related issues. This is a Corporate position that may be located in an available bank division across our nine‑state footprint: AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Entry pay rate is $24.99+ per hour (calculated for Kalispell, MT). WA applicants only: Spokane $27.91 to $41.86 per hour, Wenatchee $28.30 to $42.44 per hour. Responsibilities Prepare correspondence and disbursements for legal requests such as subpoenas, garnishments, and levies. Maintain favorable customer relations with law enforcement and judicial agency personnel through regular contact; exercise discretionary judgment regarding claim handling. Utilize investigative tools and techniques to develop investigative plans, gather evidence, and prepare independent reports. Coordinate with bank staff, customers, and law enforcement. Take precautionary measures on accounts and transactions to mitigate risk to the bank and clients, including decisions to pay/no pay or block/hold accounts. Use fraud detection systems (Yellow Hammer Fraud Detective, ACH Origination, Wire Origination) and internal tools to review suspect items. Communicate with external clients, bank employees, and financial institutions to verify authenticity and availability of funds; educate clients on fraud prevention. Maintain financial spreadsheets or database records to capture and monitor loss and fraud case information; analyze trends and suggest process improvements. Escalate complex or high‑impact issues to management and, when appropriate, to BSA/AML or other specialists. Comply with all company policies, regulations (Bank Secrecy Act, Patriot Act, OFAC), and complete required online training courses. Qualifications Education Associate Degree in Accounting/Finance, Business, Criminology, Law‑related field (Required) Experience 3 years banking experience focused on levy/garnishment or subpoena processing (Required) Knowledge of financial regulations (Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA, CIP, KYC, EDD, ID Theft Red Flags) (Required) Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe, and web browsers (Required) Beginner experience with fraud investigations (wire fraud, check processing, ACH, card services, new account authentication) (Preferred) Understanding of banking and fraud threats, including fraud analytics skills (Preferred) Thorough knowledge of fraud investigation operation functions, systems, policies, and procedures (Preferred) Equivalent combination of relevant education and experience is considered appropriate. Skills and Abilities High level of trust, credibility, and diplomacy in confidential interactions. Comprehensive knowledge of fraud investigation operation functions, systems, policies, and procedures. Strong organizational, time‑management, analytical and technical skills. Excellent customer‑relations, interpersonal, verbal, and written communication skills. Ability to maintain confidentiality and professional conduct with diverse stakeholders. Capable of handling multiple tasks and deadlines simultaneously. Dependable attendance and a team‑player attitude focused on customer service. Additional Requirements Travel – Occasional travel may be required (less than 10 days per year) by automobile, commercial airlines, rental vehicles, or public transportation. Working Conditions – Indoor, climate‑controlled shared work area; moderate noise level. Mostly sedentary duties with occasional lifting of up to 10 pounds. Compensation & Benefits Starting salary depends on experience and geographic location. We offer a comprehensive benefits package including medical, dental, vision, life insurance, health savings account option, Employee Assistance Program, retirement plans (401(k) and Profit‑Sharing), short/long‑term disability, education and training benefits, and paid time off (PTO) with paid holidays. PTO accrues at .0745 per hour worked for part‑time employees and up to 240 hours per year for full‑time employees. Additional state‑specific holiday pay may apply. Equal Opportunity Employer Statement We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. No Recruiters or unsolicited agency referrals please. #J-18808-Ljbffr