Shift Supervisor (Mon-Fri, 4pm-12am)

Job Description

Job Description

Title: Shift Supervisor (Mon-Fri, 4pm-12am) (shift cannot be changed)

Level: Min

Department: Fair Ridge Family Shelter

Reports to: Assistant Director of Operations 

Pay Rate: $23-$25/hr

Location: Fairfax, VA  

FLSA Status: Non-Exempt 

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role:

The Shift Supervisor plays a critical leadership role in ensuring smooth operations and a safe, supportive environment at a large Fairfax County emergency shelter for families with minor children. The shelter consists of 85 units and approximately 344 beds. This position oversees a team of Residential Coordinators, providing direct supervision and support to staff on shift while ensuring consistency in client service delivery, crisis response, and shelter operations. The Shift Supervisor is the primary point of contact for operational decision-making during assigned shifts and ensures compliance with all Shelter House policies and standards. 

Key Responsibilities:

Supervision & Leadership:

• Provide direct oversight, guidance, and support to Residential Coordinators during assigned shifts.
• Serve as the on-site leader for shift operations, supporting crisis intervention and decision-making as needed.
• Ensure Residential Coordinators are completing responsibilities in alignment with agency policies and procedures.
• Conduct and document shift handoffs, ensuring clear communication and consistency between shifts. Write and send out End of Shift report(s).
• Support staff development through ongoing feedback, training reinforcement – modeling Shelter House core values.

Facility & Safety Management:

• Monitor and maintain the safe and secure operation of the shelter, including performing walkthroughs of the building and surrounding grounds.
• Respond to emergencies and incidents, ensuring appropriate documentation and escalation.
• Ensure proper execution of emergency protocols, including building evacuations and health emergencies.
• Review and ensure accuracy of daily shift logs and incident reports.

Client & Program Support:

• Support the Residential Coordinators in addressing client needs and upholding a trauma-informed, respectful environment.
• Collaborate with case management and other program staff to ensure alignment with client service plans.
• Ensure basic needs (toiletries, linens, supplies, etc.) are appropriately distributed and available.
• Oversee intake and assessment processes, including One-Night-Only placements when necessary.
• Address elevated client concerns or conflicts, using de-escalation and mediation skills as needed.

Administrative & Operational Duties:

• Ensure documentation and logs are maintained according to agency standards and best practices.
• Oversee room turnovers, clean and prepare client rooms for move in.
• Oversee unit inspections and facility cleanliness; assign and verify Residential Coordinator follow-through.
• Coordinate and monitor donation intake and volunteer support during the shift.
• Ensure supplies, donations, and inventory are organized, tracked, and replenished as needed.
• Utilize technology (Google Suite, Microsoft Office) for communication, documentation, and reporting.

Other Duties:

• Participate in staff meetings, supervision, and training as required.
• Serve as essential personnel; must report to work during emergencies, inclement weather, or other unusual circumstances.
• Perform other related duties as assigned to support program operations and client care.
• Assist with on-call coverage if applicable

Requirements

Required:

• High school diploma or GED
• 3+ years of experience in the human services field, such as mental health, substance use, homelessness, or domestic violence services
• Ability to build strong working relationships with clients and team members
• Strong verbal and written communication skills
• Ability to work evenings and weekends as needed
• Leadership or management experience is a plus

Preferred:

• Bachelor’s degree in human services or a related field
• 3+ years of customer service experience
• Experience working in programs serving individuals or families experiencing homelessness
• Experience working in a residential setting
• Current CPR/First Aid certification

Physical Requirements:

• Annual TB screening required
• Ability to sit or stand for extended periods
• Ability to lift 10–20 pounds

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.