Full Stack Product Engineer

Job Description

Job Description

Premier Global Links LLC is recruiting on behalf of a growing AI technology company focused on healthcare education, simulation, and learning technology.

We are seeking a hands-on Full Stack Product Engineer who enjoys building software, solving customer problems, and taking ownership of technical challenges in a fast-paced startup environment.

This is a unique opportunity for an early-career engineer to work directly with company founders, customers, and the engineering team. The role combines full-stack product development, technical troubleshooting, customer-facing engineering, and workflow automation.

Initially, you will help resolve technical issues across the company's AI avatar simulation, Learning Management System (LMS), field experience, and compliance products. As you develop a deeper understanding of the platform and automate recurring support processes, you will take on increasing responsibility for designing, building, and shipping customer-facing product features.

The ideal candidate is an independent problem-solver who can move between customer conversations, technical debugging, automation, and software development without requiring detailed day-to-day direction.

Key Responsibilities

Full-Stack Product Development

• Design, develop, test, and ship product features used by students, professors, and university administrators.
• Build and improve customer-facing applications across AI avatar simulations, LMS, field experience, and compliance products.
• Translate customer feedback and product requirements into practical technical solutions.
• Contribute to product architecture, engineering practices, and development workflows.
• Work closely with founders and the engineering team to prioritize and deliver product improvements.

Technical Support and Troubleshooting

• Own technical customer support across the company's AI-powered education and simulation products.
• Diagnose and resolve technical issues reported by professors, students, and university administrators.
• Communicate directly with customers through email, calls, and other support channels.
• Handle straightforward technical support requests initially and progressively take ownership of more complex technical problems.
• Investigate recurring issues, identify root causes, and implement long-term solutions.

Automation and Engineering Operations

• Build internal tools and automations to reduce repetitive technical support work.
• Improve operational efficiency through scripts, integrations, and AI-powered workflows.
• Contribute to AI-agent-driven engineering and operational processes.
• Identify opportunities to automate manual workflows and improve the overall customer experience.
• Balance immediate customer needs with longer-term product development priorities.

Required Qualifications

• 0–4 years of professional experience as a Full-Stack Engineer, Software Engineer, Forward-Deployed Engineer, or in a similar technical role.
• Strong hands-on full-stack software development experience.
• Experience working at an early-stage startup, on a founding team, or independently building software products.
• Ability to troubleshoot technical issues and solve ambiguous engineering problems independently.
• Strong problem-solving skills and the ability to take ownership without detailed day-to-day supervision.
• Comfortable communicating directly with customers and translating their problems into technical solutions.
• Interest in working across customer support, automation, and product engineering responsibilities.
• Strong written and verbal communication skills.
• Ability to work on-site in Midtown Manhattan, New York City, five days per week.

Preferred Qualifications

• Experience working at an early-stage, high-growth, or Y Combinator (YC)-backed startup.
• Experience in EdTech, healthcare technology, or university-focused software environments.
• Familiarity with AI-powered applications, AI agents, or AI-assisted development workflows.
• Experience building internal tools, automations, integrations, or customer-facing software.
• Experience providing technical support for software products or working in a customer-facing engineering role.
• Strong academic background in Computer Science, Software Engineering, or a related technical discipline.
• Demonstrated ability to learn quickly, adapt to changing priorities, and take on increasing technical responsibility.

Work Schedule and Location

• Full-time, on-site position based in Midtown Manhattan, New York, NY.
• Five days per week in the office.
• Close collaboration with company founders, customers, and the engineering team.
• Candidates must be comfortable working in a fast-moving startup environment.

Compensation and Benefits

• Annual salary of $160,000–$200,000 , depending on experience and qualifications.
• Additional compensation flexibility may be available for exceptional candidates.
• Relocation assistance provided.
• Direct collaboration with company founders and engineering leadership.
• Significant ownership and responsibility within an early-stage AI technology company.
• Opportunity to work across customer-facing engineering, automation, and full-stack product development.
• Opportunity to grow into an increasingly influential product engineering role.

Equal Employment Opportunity

Premier Global Links LLC is an equal opportunity recruiting firm. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.