Concierge/Patient Representative - Wyandanch

Concierge/Patient Representative

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is seeking a Full-time Concierge/Patient Representative to support our Wyandanch, NY site.

Position Summary

The Concierge/Patient Representative greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answer phones. Responds to any given area if called regarding disruptive patient behavior. Summons police when necessary. Observes patient behavior and makes general rounds of buildings floor by floor. Assists Facilities Staff with ongoing work orders and tasks. Additional responsibilities to include but not limited to properly record outside visitors in log, assist with Health Center deliveries, register patients, and cover lunch breaks as needed. Trained in all aspects of Patient Representatives roles and responsibilities in order to cover shifts as needed. Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. Will also be responsible for all aspects of the registration and appointment process for patients.

Job Type: Full Time

Pay: $20.00 - $21.25 per hour

Sign-On Bonus: $1,500 Sign-On Bonus for Eligible External Applicants Terms and Conditions Apply.

Essential Duties and Responsibilities

• Maintains orderly flow of patients to services and place patients in paperwork during registration process
• Observe patient behavior and informs Management if patients become disruptive
• Makes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift)
• Assists other facility staff as requested
• Able to activate and de-activate the Health Center Alarm System and assume the role of the Fire Warden
• Properly record outside visitors in log
• Assist with Health Center supplies deliveries
• Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
• Communicates effectively with team members and patients all aspects of service
• Responsible for telephone and mail contact with patients
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
• Verifies all insurance and sets fees based on the sliding scale fee

Requirements

• Minimum Education Requirement: High School diploma/GED
• Minimum Work-Related Experience: 2-4 years
• Preferred Specialized Skills & Knowledge: Bilingual in both English and Spanish (orally and written)