Program Manager, Acquisition Operations

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.We prefer Superhuman team members in this role to be based in the San Francisco Bay Area or New York City and to collaborate in person 2 days a week.About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.The OpportunitySuperhuman's Growth Acquisition team spans both paid and organic channels, managing significant annual paid spend alongside a growing organic motion, across four brands and two routes to market. As the team scales, there is a real opportunity to define how business units engage with acquisition in a structured, scalable way, and this role is at the center of making it happen.Working closely with our Growth Biz Ops lead, who is designing the operating model, you will be the day-to-day operator bringing it to life across Superhuman's four business units: Mail, Docs, Agents, and Go. This is a hands-on execution role, and you will run the operational system in real time, serving as the primary coordination point between business units and the acquisition team across both paid and organic programs.This is the right role for someone who moves fast, brings structure to ambiguity, and manages multiple stakeholders without losing momentum.What Makes This Role Electric:You'll be embedded with the Acquisition team at the center of a BU x RTM matrix - serving four business units (Mail, Docs, Agents, and Go) across both self-serve Growth (B2C) and Managed (B2B) motions.You’ll build something that doesn’t fully exist yet—designing the inbound workflows, alerting systems, and coordination layer that connects business units to the acquisition team. This is operational design, not just execution.You’ll work at the intersection of paid acquisition strategy and GTM operations, developing fluency across channels, teams, and investment decisions that most PMs never see up close.You’ll partner directly with senior leaders across GTM, acquisition, and BU teams, bringing structure and signal to decisions that matter.In this role, you will:Work closely with the Paid and Organic Acquisition teams as an embedded partner, supporting day-to-day operations across BU workstreamsOwn day-to-day project management across paid and organic acquisition programs for all four business units (Mail, Docs, Agents, and Go), tracking progress, managing timelines, and ensuring work moves forward without bottlenecksRoute and triage web and organic requests to the appropriate TPMs and channel owners, ensuring nothing falls through the cracks and handoffs are cleanServe as the primary point of contact for business units seeking acquisition support across paid and organic channels, fielding requests, setting expectations, and managing intakeManage BU onboarding into acquisition workflows, including creative intake and test hypothesis standards for both paid and organic programsMaintain the stakeholder map across all BUs, keeping DRIs, PM/PMMs, data science, and engineering contacts currentSupport cross-BU project prioritization, helping surface tradeoffs and keep decision-making informedBuild and maintain visibility into program status across all four BU workstreams, serving as a go-to point of contact who can speak knowledgeably to paid acquisition programs, filtering signal from noise to surface what paid acquisition teams actually need to act on, while keeping broader stakeholders informed without contributing to information overloadFacilitate the quarterly BU investment review process, ensuring pitches are well-structured and budget allocation decisions are well-supportedSurface friction points and work with the Biz Ops lead to refine the operating model over timeDesign and maintain proactive alerting and notification workflows that route the right information to the right stakeholders - translating scattered updates into structured, reliable inbound processesConnect multiple sources of truth across teams and tools into a single usable process that stakeholders can rely onQualifications6 to 8+ years of program or project management experience in a marketing, growth, or operations environmentProven experience managing cross-functional stakeholders across multiple concurrent workstreamsStrong process orientation with the ability to implement, document, and improve systems in a fast-moving environmentFamiliarity with paid acquisition at a working level, understanding how campaigns are structured, which launches or changes are consequential, and knowing what warrants escalation.Comfort leveraging AI tools to streamline workflows, reduce manual lift, and improve how information is organized and communicated across programsExperience with Coda, Notion, Jira, Asana, or similar project management tools preferredStrong time management and meeting discipline; able to manage high-volume launches, tentpole moments, and cross-BU coordination while maintaining clear, consistent communication across all stakeholdersBonus: experience reducing information overload and improving how fast-moving teams scale internal communicationCompensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more:Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)Disability and life insurance options401(k) and RRSP matchingPaid parental leave20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick timeGenerous stipends (including those for caregiving, pet care, wellness, your home office, and more)Annual professional development budget and opportunitiesSuperhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future.We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).Compensation Range: $106K - $163KLocationHub - San Francisco; Hub - New YorkEmployment TypeFull timeLocation TypeHybridDepartmentG&AStrategy and OperationsCompensationZone 1$118K – $163KZone 2$106K – $147K