Retail Customer Service Associate The UPS Store (Round Rock)

Job Opportunity at The UPS Store in Round Rock

Join the team at The UPS Store in Round Rock! While we are a world-class brand, this location is locally owned and operated by LAL Horizons. We have proudly served the community for over 10 years and are looking for a customer-focused associate for our store located right off I-35. If you enjoy a fast-paced environment where you can help local neighbors and small business owners, this is the place for you.

Base pay of $16/hr plus performance-based incentive programs. Healthcare options and accrued Paid Time Off (PTO). Paid Holidays and generous team member discounts. Referral program and leadership opportunities across our 7 Austin-area locations. A professional, stable work environment with NO delivery driving required.

Provide world-class customer service to walk-in customers and phone inquiries. Expertly advise customers on shipping options, professional printing, and document finishing. Operate point-of-sale (POS) systems and specialized shipping/tracking software. Assist customers with professional printing, binding, and laminating projects. Take ownership of customer needs and offer viable solutions for shipping and logistics. Maintain a clean, organized, and professional store environment.

High school diploma or GED required. Strong computer skills (Microsoft Office or Adobe Suites experience is a plus). Ability to learn new software and retail processes in a short amount of time. Prompt, reliable, and professional in appearance. Ability to lift 40+ lbs and stand for the duration of a shift. Strong verbal and written communication skills (including basic math and spelling).

If you are a fast learner with a genuinely helpful demeanor, we want to meet you! Apply today to join the LAL Horizons family at The UPS Store in Round Rock.