Wholesale Representative

Wholesale Customer Service Expert

Some people process orders. Others create confidence. This is your opportunity to become the person customers trust when every detail matters.

You'll build meaningful relationships with business partners who depend on your professionalism, responsiveness, and follow-through. Every conversation creates confidence. Every order completed correctly strengthens trust. Every customer you help becomes part of your professional legacy.

You'll experience the satisfaction of making complicated situations feel effortless while helping businesses succeed every day. Your accuracy won't simply move productsit will strengthen partnerships that last for years. You'll celebrate victories that customers notice and appreciate.

You'll become the dependable expert colleagues rely on when excellence matters most. You'll help reshape the future of wholesale customer service by setting a new standard for precision, responsiveness, and genuine partnership.

This is meaningful work where your organization, communication, and commitment create lasting impact far beyond a single transaction.

Role Snapshot

• Pay: $20.00 - $27.00 per hour
• Location/Schedule: Remote / Full-Time
• Purpose: Own the complete wholesale customer experience by accurately processing orders, supporting customer accounts, strengthening buyer relationships, and helping grow wholesale revenue.

Key Responsibilities

• Process wholesale and B2B orders accurately from order entry through shipment.
• Resolve returns, refunds, reships, deductions, and customer issues promptly.
• Review purchase orders, pricing, quantities, and terms before release.
• Prepare Certificates of Analysis, vendor forms, new item documentation, and account paperwork.
• Verify new wholesale accounts and maintain complete customer records.
• Build strong relationships with wholesale buyers and support the outside sales team.
• Grow existing accounts through cross-selling, upselling, and customer education.
• Monitor pricing policies, account compliance, inventory availability, and product dating.
• Maintain CRM records, promotions, discounts, and account information.
• Serve as the primary contact for wholesale phone and email inquiries.

Must-Have Qualifications

• Exceptional attention to detail with consistently accurate work.
• Experience managing high-volume order processing or customer account administration.
• Strong Microsoft Excel skills, including formulas, lookups, sorting, filtering, and pivot tables.
• Excellent written and verbal communication skills.
• Strong organizational skills with outstanding follow-through.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience using CRM, database, or order-management systems.
• Comfortable working independently while collaborating across teams.

Preferred Qualifications

• Experience supporting wholesale or B2B customers.
• Knowledge of health, wellness, or nutritional supplement products.
• Experience with customer account management and inside sales support.
• Familiarity with pricing compliance and wholesale account administration.

What We Offer

• Opportunity to become a trusted partner for wholesale customers.
• Collaborative team environment.
• Meaningful work supporting businesses that serve customers nationwide.
• Professional growth through increasing account ownership and responsibility.
• Stable, full-time employment.

Honest Challenge

This role rewards people who genuinely enjoy precision. You'll manage numerous customer accounts, shifting priorities, documentation requests, and order details every day. Success requires exceptional organization, consistent follow-through, and a commitment to getting things right the first time. Completing our short embedded application (about 5 minutes) helps us identify candidates who naturally thrive in this type of detail-oriented environment.

The pay range for this position is $20.00 - $27.00 per hour. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

This position is benefits-eligible. Mercola provides competitive, affordable, and diverse benefit programs that support your total health from a healthy body to a healthy mind. These benefits support you and your family in all aspects of life:

• Medical, Dental, and Vision coverage
• Accident, Hospital Indemnity, and Critical Illness
• Employee Assistance Program (EAP)
• Employer Paid Life and AD&D Insurance
• Optional Supplemental Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Health Spending Accounts
• Dayforce Wallet get paid as you earn
• Employee Discount
• Retirement Planning (401k with matching contribution)
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service, starting at 15 days annually.
• 9 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until August 10, 2026, but encourages interested applicants to apply as soon as possible. We will review this information, and one of our Talent Acquisition professionals will reach out if your background aligns with the position.

Our Commitment to Equal Opportunity and Inclusion

Mercola and its affiliates ("Mercola") are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race (including hairstyle and texture), color, religion or belief (or lack thereof) (including religious grooming and dress practices), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. If you need accommodation, please send an email to View email address on click.appcast.io to let us know the nature of your request.