Executive Vice President of Operations

Position Summary The Executive Vice President (EVP) of Operations supports the President’s Office and oversees company-wide operations and strategic operational initiatives. The EVP serves as second-in-command, assuming the President’s full authority in their absence or unavailability. This role strengthens operational continuity across the organization and establishes a clear leadership succession structure to ensure uninterrupted organizational operations. Education Bachelor’s degree in Business Administration, Public Administration, Public Health, Nonprofit Management, Social Work, or related field required. Master’s degree preferred. Experience Minimum of 10 years of progressive leadership experience in health and human services, social services, or a related nonprofit sector. Demonstrated experience managing large-scale, multi-region programs and diverse service populations. Proven ability to lead strategic growth, operational execution, and organizational scaling. Experience with government grants, contracts, and compliance requirements preferred. Essential Functions and Measurable Deliverables Strategic Leadership and Growth Partner with the President to implement and oversee the organization’s strategic plan and long-term vision. Translate strategic priorities into actionable plans, objectives, and key results (OKRs) with defined milestones and measurable outcomes. Lead strategic initiatives that expand service delivery, geographic reach, partnerships, and funding streams. Identify opportunities for innovation, new service offerings, and technology integration to support organizational growth. Operations and Program Oversight Provide executive oversight of daily operations across all programs and service lines to ensure quality, efficiency, and consistency. Ensure all programs meet regulatory requirements, contractual obligations, and accreditation standards. Develop, implement, and enforce organizational policies, procedures, and operational systems to ensure continuity and performance. Conduct ongoing program evaluations, audits, and site visits to monitor performance and improve service delivery. Identify and address systemic barriers impacting program effectiveness, efficiency, and scalability. The EVP must be prepared to assume the responsibilities of Acting President and provide full organizational leadership for an indefinite period in the event the President is unavailable, on extended leave, or no longer serving in the role. Organizational Leadership and Culture Lead, mentor, and hold accountable senior leadership, including Executive Directors and Directors. Foster a high-performing, mission-driven leadership culture grounded in accountability, collaboration, and inclusion. Strengthen communication across departments and regions to support timely decision-making and organizational alignment. Promote strong internal customer service practices and staff engagement to support retention and performance. Financial and Resource Management Collaborate with the President and finance team to oversee budgeting, financial planning, and forecasting. Monitor financial performance, including review of monthly reports, and implement corrective actions as needed. Ensure effective and efficient allocation of organizational resources aligned with strategic priorities. Support revenue growth through grants, contracts, and strategic funding opportunities. External Relations and Partnerships Represent BCFS HHS with government agencies, funders, and community stakeholders. Build and maintain strategic partnerships to expand service reach and funding opportunities. Support stakeholder engagement strategies and organizational positioning within the community and industry. Advocate for policies and initiatives that align with and advance the organization’s mission. Performance, Compliance, and Accountability Establish and monitor key performance indicators (KPIs) to measure program and organizational effectiveness. Ensure compliance with all federal, state, and contractual requirements. Lead organizational risk management and accountability efforts. Provide regular executive updates to the President on organizational performance, risks, staffing, and critical incidents. Skills and Abilities Required Strong knowledge of health and human services systems, funding sources, and regulatory requirements. Demonstrated ability to lead large, complex organizations and multi-site operations. Strategic thinker with strong operational execution and problem-solving skills. Excellent leadership, communication, and interpersonal skills. Ability to influence, build relationships, and engage effectively with internal and external stakeholders. Strong financial acumen and data-driven decision-making ability. Ability to maintain professionalism, composure, and sound judgment in high-pressure situations. Commitment to ethical standards, confidentiality, and the mission and values of BCFS. Other Requirements and Responsibilities Pass a pre-employment drug screen and random drug screens throughout employment. Provide proof of work eligibility status upon request. Pass required background checks in accordance with agency and regulatory standards. Maintain confidentiality in all areas of program operations. Demonstrate proficiency in Microsoft Office applications and other required systems. Work evenings, weekends, and holidays as required. Perform other duties as assigned. About BCFS Health and Human Services BCFS Health and Human Services established in 1944 is a non-profit organization with locations and nationally doing noble work across Texas and the United States, specializing in community-based care for at risk families and children (abused and/or neglected & domestic violence), prevention & early intervention services, housing for young adults aging out of the foster care system, mental health & life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for women who are pregnant or post-partum, and serving families who have a child with a disability or special needs by providing them with an opportunity to visit the world’s first theme park designed with individuals with special needs in mind. EEO Statement In accordance with TitleVII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act, the Americans with Disabilities Act), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. #J-18808-Ljbffr 10 BCFS Health and Human Services