Card Associate (full-time)

Department: Card Services Reports to: Card Services Management Team Hours: M - F, 10:30 AM - 7 PM; rotating Saturdays 8 AM - 1 PM We offer competitive wages, advancement opportunities, a fun environment, and more! We are seeking organized, service-oriented, and friendly people to add to our team to assist our Cards Department. This job includes cracking solutions for our customers regarding their debit cards, satisfying their banking needs, and creating an awesome positive customer experience. FSNB is a full-service and family-owned bank that has been in operation for 75 years. What Is In It For You Opportunity for pay increases in as soon as 30 days Paid training Paid vacation and personal leave 401k Plan Flexible scheduling with two days off a week Growth/Career opportunities Equal Opportunity Employer Health and dental insurance available Employee Assistance Program available Discounts at the YMCA, AT&T, Verizon, Dell and more Free and discounted bank services, if you bank with us while employed Summary Of Essential Job Functions Answer calls related to debit cards Troubleshoot card usage errors Complete debit card maintenance, as needed Assist with card dispute matters, including dispute filing and/or dispute claim updates Review reports related to debit card issues Minimum Requirements Prior call center experience preferred Customer service experience Administrative skills Phone etiquette and effective communication skills Working knowledge of Microsoft Word and Excel #J-18808-Ljbffr