Medical Support Assistant (Advanced)

Medical Support Assistant

Duties may include but are not limited to:

• The Outpatient assigned Advanced Medical Support Assistants coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).
• Assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Inpatient and Eligibility and Enrollment Advanced Medical Support Assistants is responsible for coordinating patient care by interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Evaluating clinics and providers schedules to schedule Veterans' accurately and within the requested timeframe upon discharge from inpatient care.
• Providing support, maintaining effective and efficient communication to the interdisciplinary teams, nursing staff, patients, family members, VA medical centers, and other agencies. (e.g. assisting with communications during the inpatient to outpatient discharge; facilitate/process secure messaging with the outpatient clinics to ensure timely and appropriate scheduling of Veterans' for follow up care in different PACT clinics and other specialty clinics throughout the VHA, etc.).

Work Schedule: Monday-Friday, Midnight to 8:30am, includes Holidays and potential to rotate onto weekends given agency need. Other Tours may be added as needed. Must be flexible with scheduling and duty assignments.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 53753-F

Permanent Change of Station (PCS): Not Authorized