Help Desk

5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team. Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Job Description Supporting Dell laptops, desktops, working in windows 7, and office 2010 Develops best practices for processes and procedures (ITIL process environment). Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS Office Suite 2000/2003 (including MS Publisher and MS Access); Provides support on complex hardware and operating system software. Resolves software and hardware desktop issues. Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security. Produces/maintains network docs (network map, SOPs, inventory, and switch configs). Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop firmware and performs memory upgrades. Assists Help Desk Lead with managing daily operations. Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned. Provides end user training instruction. Qualifications Successful candidates must be dependable and punctual. Eligible to work in the U.S. for any employer. Sponsorship is not offered for this position. #J-18808-Ljbffr