Service Captain

La Tazza D'Oro We are looking for a Service Captain who manages the dining experience, overseeing station staff to ensure high-quality service, taking orders, and handling guest satisfaction. The Service Captain trains staff, manages and supervises the floor, often managing food, beverage, and supply inventory while enforcing health and safety standards. Duties & Responsibilities Service Leadership: Supervise waiters, bus staff, and bartenders within a specific station or area to maintain service standards. Guest Service: Greet guests, take orders, make recommendations, and resolve complaints professionally. Operational Control: Oversee the smooth flow of service, conduct pre-shift briefings, and check the setup of the dining area. Training & Mentoring: Train, mentor, and coach new staff members on menu items, service standards, and company policies. Administrative Tasks: Process payments, handle POS system updates, and complete monthly inventory checks of equipment and supplies. Closing Duties: Ensure all closing tasks are completed, including cleaning, restocking, and securing the station. Qualifications Experience: Previous experience as a waiter or similar role in the hospitality industry. Communication: Excellent verbal communication skills, often in English, with the ability to interact with guests and lead teams. Product Knowledge: Strong knowledge of food, beverage, and wine pairings. Skills: Strong multitasking abilities, attention to detail, and a professional, calm demeanor under pressure. Education / Experience Minimum of 1 year experience as a Service/Floor captain, having worked all stations. Fine dining restaurant experience a plus. High School Diploma or GED is preferred, but not required. Physical/Special Requirements Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day. Mobility and manual dexterity appropriate to staff the Service Captain position. Work Environment Ability to perform essential job functions under pressure, maintain professionalism when working under stress. We are an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr