Account Manager

Job Description

Job Description

Description:

Reporting to the Region Sales Manager, the Account Manager is responsible for maintaining sales revenues and customer relationships within an assigned book of existing customers specific to automotive paint and paint supplies. While Territory Managers are responsible for building a book of business, this role focuses on maintaining established customer accounts and supporting Territory Managers with account coordination, customer follow-up, CRM documentation, and service-related needs. In this position, you will be expected to be an excellent communicator who understands customer needs in the automotive refinish industry. Ultimately, you will ensure clients are satisfied, supported, and consistently receiving value from the company’s PB&E and related products and services.

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Why Work for PSE GROUP?

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program
• A great work environment with career advancement opportunities!

Requirements:

Responsibilities

Sales

• Make sales calls and presentations to existing customers.
• Develop a regular sales call schedule to ensure that the needs and expectations of the customers are met.
• Be familiar with automotive body paint, paint supplies, and related products, including their application and preparation.
• Assist customers in proper selection and application of product to develop expert relationship.
• Further knowledge/skills regarding sales techniques and methods.
• Develop sales presentations and promotions to support existing accounts.
• Maintain effective interaction with vendors. Maximize utilization of cost effective resources provided by vendors.
• Participate in, and conduct, existing and new product demonstrations with customers and factory representatives.
• Attend and participate in all sales meetings. 
• Maintain effective account service plans for assigned existing customers.
• Support Territory Managers by coordinating account follow-up, communicating customer needs, maintaining accurate CRM notes, and assisting with service-related account activity.

Customer Service

• Readily accessible to customers for advice/assistance through use of cell phone, voice mail, e-mail, and in person.
• Maintain accurate and current customer notes in the CRM, including customer interactions, follow-up needs, account updates, and relevant service details.
• Build relationships.
• Investigate customer complaints and follow up based on company and Quality Management System (QMS) policies, procedures and processes.
• Monitor and track customer back orders per QMS work instructions.
• Provide customer with technical, and marketing training as needed.
• Assist customer in determining inventory levels.
• Assist in color verification and field color formulations.
• Ensure proper documentation for all consigned inventory and equipment per QMS Work Instructions.

Marketing

• Collect reliable customer account information.
• Identify current market competitors and their strengths and weaknesses.
• Know Painters Supply and Equipment Co.’s competitive advantages.
• Read and interpret customer and market information to support existing account needs.
• Actively seek to become a key knowledge source for customers regarding automotive body paint, paint supplies, automotive finishing, and related products.
• Participates in special project assignments and completes other duties as assigned.
• Develop, implement, and maintain account plans to support revenue retention, customer satisfaction, and profitability within assigned existing accounts. 
• Prepares sales call reports, proposals, quotations, forecasts, and business plans.

Management

• Control expenses, while remaining within budget, and maintain required records/documentation.
• Submit required reports, documentation and summaries as required by management within specified deadlines.
• Further knowledge of automotive finishing industry through company training, trade journals, seminars, etc.
• Know, understand and perform to all aspects of the Quality Management System Manual.
• Understand paperwork flow and provide documents as required.
• Know account goals and formulate plans of action to support customer retention, service expectations, and assigned revenue objectives.

Additional Duties

• Answer telephone in a professional manner, answer questions knowledgeably and/or take customer orders per QMS work instructions.
• Conduct self in a professional manner to ensure customers’ quality and service expectations are met.
• Operate vehicle in accordance with all state, provincial and federal laws while maintaining an acceptable personal driving record. 
• Employee is required to carry Automotive Insurance per the company policy guidelines.
• Process sales transactions using POS devices and company policies and procedures.
• Perform other duties as assigned.

Requirements

• Proven experience as an Account Manager or in customer account support
• BSc/BA in Business, Marketing or a related field
• Proven track record of maintaining customer relationships and supporting revenue retention within automotive body paint, paint supplies, or automotive refinish products; field sales or account management experience is preferred
• Ability to maintain account plans and use performance KPIs
• Proficient in MS Office; familiarity with Salesforce is a plus
• Excellent sales and communication skills
• Organizational and leadership ability
• Problem-solving aptitude
• Ability to work all scheduled hours as needed.
• If usage of employee’s own vehicle is required for company business, employee must obtain appropriate insurance per company policy. 
• Employee must be licensed to operate vehicle in accordance with state, federal, and provincial law. 
• Must have acceptable driving record from DMV/MTO

Physical Requirements

• Ability to lift and carry approximately 25 – 50 lbs. frequently and 75 – 100 lbs. on occasion. 
• The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling. 
• Ability to perceive color differences and wear safety equipment as required. Must be able to tolerate non-toxic paint odors. 
• Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees so classified. Depending on the experience, training and their development, employee may be given more discretion in carrying out their responsibilities.